SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
12
Thank you for the parcel. In the case did not try.
Delivery to kiev 3 style. I bought for coins and a penny. Pracyuye (3 batteries are cracked). Uncle.
Everything works perfectly.
Cool light, in the rb came weeks for 3. the track was tracked, everything works. Thanks to the store and good luck in sales))
The product came quickly. Track tracked. Everything responses to the description. Thank. The goods came quickly. Track tracked. Everything corresponds to the description. Thank you.
It came well. Packing is not damaged. Works well. The length of the attachment is a little small.
Corresponds to the description. Works once. Quality zero.
Super fast shipping as always! I order a second time for friends and i think i will still order. Everyone is delighted! Thanks to the store for the efficiency, just well done!
My order arrived in 2 weeks the product is solid battery plug and try
Very happy with the product
Super Merci
I LOVE IT! Keep that stock up because I will be wanting more. IT'S AWESOME! THANK YOU VERY MUCH! You wll be soon hearing from me again. Bet on it.
Fast shipping. 15 days
Fun gadget!
Consistent with the description
Good quality and good price and very fast delivery store very well recommended
Great lamp. thanks all works. Corresponds to the description. i recommend the store.
Great invention, very funny. Fast delivery and well packaged. I recommend to have a little fun... lol
very good
Vsio OK.
Everyone is happy.
Delivery fast everything quickly came, in the case has not yet been used, as soon as-i add a review with photo reports. Thank you very much to the store for his goods!
Transportation canceled, returned money
In Turkey I paid 1 $ tax.