SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Very stylish and good looking... My sister just loved it. Shipper packed it well and product came quickly to UAE without any problem. Fully satisfied with the purchase.
Everything works fine. The box was very wrinkled, but it was whole.
The shipping is quickly. Product is the same as the describtion. Recommend the store
It looks like the photo, I would recommend the product and the store. Very fast delivery.
To ps4 the most it ..
The product is so perfect, recommend it.
very nice
The product is an authentic pass for its quality and its price is missing the letter ñ but still it is recommend your purchase
Very fast delivered Product 100% everything works well Recommended!
They should improve the packaging as the box is bad, thank you. And i recommend the store to send in time my package
The item is great, I highly recommend it, i will come back again!
Item as described. Keyboard is really good quality (probably a regular laptop keyboard). Mouse has lower quality, too flat, light, and the buttons are hard to press. Feet too short, slips on its bottom, which is rather inconvenient. Besides, the roll button on my mouse was stuck, so I had to dismantle it. Poor manufacturing quality: switch was misaligned, soldering flux caused oxidation on the soldering points.
Excellent quality-fast shipping I recommend the store and the goods, thank you
Arrived very fast, I am very satisfied with the keyboard.
The keyboard came in 10 days. The package could not survive, everything in trash. The keyboard and mouse work, but unfortunately the keyboard was damaged, either during storage or during transportation it was bent so that now it should be ruled with a hairdryer. And so everything is cool. Recommend!!!
Fast delived,lowest price and the best quality,thanks!
The shipping is quickly. Product is the same as the describtion. Recommend the store
just as described but the space bar wasn't level straight but I somehow fixed it simply ....and it working well and well packed ...I recommend the store ...
It came broken i don’t know if this happen in transportation or store send me broken keyboard. Anyway Ali Express team step up and refund my money. I’m satisfyed with refund but still don’t have working keyboard... Great thanks to Ali Ex
Suitable set. Everything works, the keyboard is pleasant. The mouse, let's just say, is not a gamer, but for games no one will take it. The box was delivered in a deplorable condition, but nothing inside is damaged.
Article works perfect, it's small and light. He sent fast. 20 days to chile.
Excellent keyboard and very honest and good store! As a gift, put duplicate stickers on the Russian language!
Impressively fast shipping. Got the product in 8 days. Good condition, a bit cheap build, but works well with my mini. Nothing to complain, recommend product and store! Thanks!
So far is perfect. THE keyboard is as I expected, soft as notebooks. THE construction is good.
The shipment was extremely fast. The product itself seems to be great. The mouse that is shipped with the keyboard does not seem to be made of a high quality material, but from functionality point of view is working so far.