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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada | 10-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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The purse is good, the store sent quickly but the shipping is long
nice
Just as in the description and packaging was excellent .. Thanks to the store for the attached gift
Its ok for the price. Quality not the best but its expected.
Good quality product, just like the pictures. It is a simple and well-made wallet, worth the price. It is a bit larger than those from Brasil, maybe to accommodate other larger kind of money, like Euros. Shipping was fast. I recommend the store and the product if you are looking for a cheap wallet.
very good
Very good and satisfied with the delivery was very fast beyond expected recommend and came a toast still
All good as described. Maybe a bt p"platic" material, but still OK
nice quality
Second orded. First one was in good condition over one year. For this price you can't go wrong
All as in the description, nice to the touch, the lock works well. Thank you
Very good, well crafted like
Excellent product! Beautiful, wonderful finish. IS also very spacious. RECOMMENDED!
Everything is ok. There was a cute gift from store
Exactly as in the picture. A little too small to put his ID and driver's license (pink paper). We can't put a lot of room either.
With little time use seems to be a high quality material, came up with toast that enjoyed quite
Everything is super, but there are no magnets, for this minus, but who is not a handpiece, he himself will install them
I am satisfied with the wallet. Seller had been sent gift as well.
Product quality awesome Thank you very much Very satisfied with the goods He added and bracelet thank you very much
I bought a second time, the author is very good and the product is also good quality, the store put a souvenir, a trifle and nice, thank you recommend this store.
Exactlly as in the picture. Exact color, looks IMHO very good. Even got a little wooden bracelet on the side. Great deal!
Wallet arrived well ahead of time, good quality and durability, certainly indicate this store
Great item, plus gift sent
Perfect material and color. Cards fit right . My ID is a little bit big but still fits ( I’m waiting for the material to lose a bit) .
This is the second time i ask for is your product and very well, shipping will very much be ordered.