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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada | 10-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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Very good
Shipping in less than 15 days to spain, very good quality and good size. I recommend it.
It's okay. The only thing is that it is inconvenient to get coins.
Wallet is great. Super material. And a gift to it.
Bad is that without fastener and smell and the view is good matches
Normal wallet, i like the bonus were rosary as a gift
I was pleased with the product, got it as it was shown in the description. I also liked the fact that i've got a bracelet too. I'm not sure if the bracelets are always added as a bonus with the product, but i was still pleasantly surprised.
Great looking wallet, came with a token little gift. Looks premium and is a great value for it's cost.
A wonderful purse, the smell is present, but not sharp, i think it will fade, the store put a gift)
Surprisingly high quality for this money. Confuses only the material of the internal partitions, but 1) it is not visible 2) for such a sum it is already just picky. Excellent wallet
Walked three weeks to krasnodar, all as in the description.
great materials for the price, something similar in EU will cost 20€ easy
Thank you for the store did not delay and the wallet was in, excellent condition and did not delay arrival. Oh, thank you.
Thank you, everything came quickly, the goods of proper quality!!!
Good, quality, nice to hold in hands. It was a month to kamchatka (russian post), the producer is sociable and adequate. Thank you.
I liked the purse, the view is satisfied Oh, beautiful. Quality is not bad, if you look carefully you can replace the places of the rivet. For its price norms. As a gift bracelet
Looks very good, like the photos, does not cheap
Good Quality,Good Seller and Thank you for gift bracelets.
Super Quality Recommend Fast shipping.
14 days, unbelievable fast delivery, very satisfied!! Product is as in description, not to small, not to big, great
10 days ukrpost, mega quickly) a little wrinkled, but not critical.
good reasonable
Very fast delivery
A good wallet, despite the fact that there is no fastener, the wallet is very convenient, but not for those who like to lay it on the table, lying it opens.