SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Great product, large, the way my mother wanted. .. She liked, will order more * ----- *
Very nice bag and very nice quality, I recommend this store! ***** Five stars *****
Very satisfied with this article, the quality is very good! Fast shipping I recommend this store. ***** 5 stars for you *****
I order not the first time the quality of bags is excellent can wash the shape and color do not lose. This order received everything perfectly, super-speed delivery in 8 days, thanks to the store for the quality goods, and very fast delivery .... the seller is reliable ....
The bag is very high quality, the outer part is tight, the inner part looks a little unreliable, but while it holds (wear 2 weeks) the handle despite the fact that it is tourniquet, the shape holds like iron! She and the beach will go to everyday wear, if under something. Thank you for the goods to the store and his team! I recommend.
Good quality product, not like the small size found.
Very fast delivery and a beautiful bag!!
Nice bag! A little more in green than in beige, but it's not scary. Delivery to moscow about two weeks. The quality is excellent, nothing sticks out and does not fall off.
Beautiful beach bag. Sewn neatly. No smell. Delivered to the moscow region in 9 days. I'm very happy! Thank you store!
Thank you very much store please be in contact with me Phone number: 91176576 986 +
received order in 20 days , am glad to see the product same as description. really good quality bag for picnic , beach party or long trip. 5⭐
Good bag for summer, of course not cheap for fabric bag, but the quality is good. The fabric is dense, the handles are very thick and strong, inside is also a dense lining. There is an outer pocket with a zipper. Threads do not stick out, the seams are even. The bag looks very decent and durable, not oilcloth. I think that you can wear not only to the beach, but also in the city.
The order came on time. Well packed. The bag is very beautiful, bright, roomy. Made qualitatively, the seams are even. I recommend the store!!!!!
Delivery 15 days, ordered 08.07, took from the post office 23.07. The bag is cool.
Came quickly. Quality is good.
Strong and cheerful bag. perfect for summer
Thank you. The bag is wonderful. Quality is good. delivered unexpectedly quickly.
The bag is very nice, just the color is a little different from the pic.
Excellent bag, large, roomy, took especially for the beach, but i even walk out with her in the city.
About 10 days to moscow
Corresponds to the described. Thank you.
The bag is very good, i do not have much unlucky handle bags came with marriage, the store returned half the cost