SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Material cool for 185 cm and 100kg I bought 6XL and troszkę for large but and so I am happy Next buy 5XL
Great shirt thanks store
very nice
Excellent
Olen Rahul ostuga!
Same as described and satisfied
excelente
Ótimo!
It's perfect as the store told me.
Good and good size 4xl = wide
The goods came to priluki for 18 days. The quality of good thread does not stick out, the shirt itself is thin. Ordered for bust 116 cm, 5xl. It came perfectly. I advise the store.
Great shirt
Just super, very solemnly looks and unusual, the quality at the height, the size is exactly the table, but the back is short, so it is better to take on a larger size, only because of this. Took l just super but when raising hands straighten out of trousers, but xl is already better, a little longer... The store respect 5 +++ i recommend, ordered three more shirts of other colors, very good...
love love love the shirt but it was to small have to order a bigger one
I bought the shirt in XL which is equivalent to the size M in France. The shirt is well made. I washed it and it does not turn off.
Order received, all according to the description.
Otimo produto
The shirt is cool, well, a bit too big, for the delivery time, 10 kg thin, the quality is good, there is nowhere to stick out, the delivery is 15 days, the store is sociable, i recommend.
Perfect workmanship quality luxury
Very soft to the touch. Looks nice on. I am Medium US and ordered Asian XL. Might have been able to do an Asian L, but my arms are long and the XL arms are almost too short. Nice shirt! Would order again.
The shirt took for 675,47r, by the way, my husband 185 cm height and 124 kg weight! 8hl at the time!!! All as it was sewn, a photo in confirmation
good job thank you
Hello. the shirt received. fully corresponds to the description and the size fit well. thanks for the hint in choosing the size.
Everything is fine, husband 194 cm, 110 kg, shoulders 54 cm chest 120 cm.
Very good, is indeed what appears to be relatively fast