SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Delivery exactly month. 5xl went to ross.54-56, sleeves and length with a margin, sat well. During fitting it turned out that the fabric is very electrified. apparently, synthetics, but to the body is pleasant. let's see how it will be worn.
Shirt in size. Russian 50, came just right 3xl = 43. i advise. Maybe a little on the arms is short, but otherwise everything is super.
The parcel came in less than 3 weeks... All as in the description, the sleeves exactly to the wrist, could be 0,5 cm more... thanks to the store...
Corresponds to the description. Thank you.
very nice material thank you store
Shirt is great! Comfortable and well made!
The shirt is very beautiful, the material is quality (cotton), packed very well, arrived on time, the size corresponds (chose according to the table), the store before shipping clarified my parameters, responsible. There are no shortcomings, (the seams are even, there are no protruding threads). I recommend both the product and the seller!
Excellent
Excellent shirt, gave right 1,77 tall and my mass is 69 kg
Good store. I Love it
On altai came in 21 days. The size got clear, the collar does not press if buttoned, but on the verge. My size weight 84, height 184, neck 42, chest 95, waist 97 sleeve 62-67. The order is satisfied. I will order more. Quality at height, threads do not stick out!!!
Before krasnodar the parcel reached in a month. Track tracked. I ordered 43/3xl, for a height of 170, 46 size came up perfectly. I will order more! Thank you store for fast shipping!!!
VERY GOOD QUALITY AND FAST DELIVERY
Great. The size is the same as the size chart. Slightly different shade (more burgundy)
Very fast shipping and material is pleasant for body
Today i received the parcel. everything got great and fast. the shirt is packed in zip bag. the color corresponds to the photo of the store. sewing is very high quality. there are no protruding threads, the seams are even, the edge is stitched perfectly, the buttons are matched and there is a spare button. label in chinese, so the composition will not be determined. to the touch the fabric is pleasant, slightly Silky inside. the color is bardo with dark blue trim, very stylish and beautiful combination i recommend the store and the seller. here prompt shipment, the goods went less than a month and quality goods. we will also order and advise your store to friends. thank you. add review photo Mandatory.
thanks for the delivery - the shirt and so is it small and does not happen? - I recommend you when you have an order from Europe observe the number of Europe! - I give you 5 points in spite of all! Vasil Stoyanov Bulgaria
This Seller has excellent quality clothing in the store. The quality of the materials is excellent and the stitching is very neat. I bought the medium size for my nephew, because of the measurements provided. My nephew normally takes a size 16 in boys (Canadian sizing.) I will keep shopping at this store because I know I'll be satisfied. Thank You, Dear Seller
Thank you! Shirt super! Son of 13 years perfectly fit! Very satisfied. I will order the size even more, this size only now wear. Many thanks to the store!
wow
Thanks to the store, item received well packed and indeed a perfect fit, very fast delivery good advice and communication; I ordered XL but the seller chose for me 3XL(Asian size) which is a perfect fit, thanks again! Highly appreciated and recommended both seller and products!
The shirt really liked-both me and my son. Pleasant material, sewn qualitatively, the coloring is what you need. At a height of 183 weight about 70 kg, took the size of 3hl. Everything perfectly suited, well, except that cm on the sleeve would not be more authentic one, but it looks good. Shipping fast-8.03-01.04, tracked all the way. The store specified the size before shipping, attentive. Maybe the pictures do not look very shirt, only from the package, live looks super! Bought for 488 p with two coupons-from the seller and ali. Take, do not doubt, and we will order another color.
Sleeves short. husband wears size s. and so the shirt is beautiful
The shirt is excellent, the store is well-advised size. Soft.