SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
<
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The fastest delivery from china, for a lifetime))) 11 days to the primorsky territory!! Flew with the size, i was afraid that it would be tight and ordered xxl, as a result is too big. Fabric knitwear
At og 83, ot 71, ob 101 size s came up. Height 175 length as on the model. The only thing is that you want to slightly sew the incision (so as not to accidentally open the excess)) and slightly lower the hoods for the belt.
Good quality, very large size, ordered again but at least two size below.
Falls very big! Via size chart would I 3XL must have. Fitted but really too large, XL was better.
It's just like the photo, it's finite cotton, and it's good carving, like on the board. very happy
Thanks to the store, things are very high quality, no smell, no protruding threads, sat perfectly
I am 180 cm size S perfect for me Very comfortable dress, good material.
The dress is interesting. At first i thought that i could only wear it at sea, but no, it also came to work. The fabric is not cotton, in the heat the skin does not breathe. Without heat is quite pleasant fabric (despite all my dislike to synthetics). The smell is frank, so as not to confuse a little caught with a thread at the hip level. The size of 98-85-102 in the upper part is a bit too big, but nothing superfluous is tight. In general, satisfied. For a change, a suitable dress. Creates the image of the goddess!))))
The dress is pretty. Size s at 44 russian. Shipping fast
Cool dress, at 46 ordered l, but you can and less. on my height it is long. it is necessary to debug well and will be super.
The dress is just super, the fabric is so soft that it just wants to touch constantly) in size-be careful if you want more freely, take a larger size. I took on the size more, i would take mine-it would be quite in the guise.
The dress corresponds to the description, the parameters did not measure, (in stores i take 42-44, height 165) took s. the size came up perfectly. sewn without jambs. the hoods for the belt had to be changed, too high-strung. belt, by the way, you can tie behind. the fabric visually from the side looks like 100% cotton, but on the body, according to my, subjective sensations are not very comfortable, in the heat will not work. in general, it's good, the only thing that emphasizes the lack of a waist, with the figure "hourglass" will look amazing
I ordered a friend, i liked it very much og 104. Delivery is fast. Thank you store
Love! Love! Love! Arrived in just over a week! Dress wasn’t transparent, but a little staticky when removing. Great structure. I’m usually a UK/AU size 10, and size M fits perfect. Thank you!
I did not expect that i would like the dress so much, xl on the parameters 96-78-98 sits freely, with a belt just fine. At a height of 170 cm, the length to the ankle, the belt in place.
The material of the dress is tight. Suitable for cooler weather. But to the body is very pleasant, similar to cotton. Shoulders sat well. But in the waist the dress is a little big. But in general, the dress really liked
Excellent quality dress, 100% cotton, thin jersey, very nice to the body. Arrived super fast 7 days!!!
I ordered 24.05, took it at the post office 6.06. Very fast delivery to rostov-on-don. On the parameters 86/68/96 came the size of xs, but the dress sits freely, not in a guise. The quality is excellent, no thread, no smell. The fabric is very pleasant to the body. At a height of 165 the length is almost to the ankles. Included strap. Very successful purchase, thanks to the store!
According to reviews took the size of m at its 44-46, freely, does not tighten, with a belt normally, probably you can even take a c-ku, but then a more snug fit in the hips will be) i'm fine. The fabric is pleasant, thin jersey.
A dress made of pleasant light material, a little big on my 46r. Ordered m. I think the recesses from the back will save. For 677 r. To work perfectly
Cotton as photo, was great but was I that cheated in size
Took 3xl for size 48 was great. You can safely take less. The dress is excellent, good jersey.
Came to nizhny novgorod for 20 days. quality is good.
Super dress, did not expect, thought waiting for disappointment, from the series "waiting-reality". But not to say that it met my expectations, but also did not disappoint. Sits well, on my height the belt is tied almost under the bust, but i like it so much, hides my postpartum abdomen the figure slim, visually pulls, the cutout of the skirt is piquant. Fabric knitwear, pleasant, in the summer it will not be hot, the seams are all stitched neatly, the quality is good, the price is pleasant. Definitely recommend to order!
Three weeks to mosk. obl; tracked. Lovely dress. On the 42nd took xs, exactly my size. Length hiking mini)))