SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Beautiful dress! Great material. I got it in the navy color in size L, I wish I got it smaller size but it’s ok I still can dress it up and dress it down. I was a little concerned that it will be see threw but it’s not. I really like it. Fast shipping
Fits really well! I would normally wear a medium size but I ordered a small and it great (could have been slightly more tight but still great)
Great dress! Good quality
Dress very pretty, size suitable, I I have 164 cm and dress slightly longer than the modelce. Recommend!
For such a price you get a soft and pleasant casual dress. Suitable for walking and for home. Came very quickly, literally for 2 weeks. Height 166, length on the ankle. took s so sits a little freely) but this was the plan)
I really liked the dress, the fabric is pleasant, the delivery is fast
Delivery in 12 days. Nice color, material thin but summer will be OK. Dress a little large, mogłam take size smaller. Rozporek me zaskoczył because is to the same belt. I will need some podszyć because the wind can be with briefs for views. General recommend. Fast shipping :)
Very nice dress. I have wide hips at the end of the cm store is using at size table, but it fits. I wanted to wear it to the office, the front opens maybe too much, so summer dress for travel it will be
I am very and completely satisfied. the order is made 30.04.19. Received on 14.05.19. The fabric is good, the seams are even!!! The village is free, the size s, but here the belt helped. My height is 178, size is 42, s. thanks to the store!
The order was very satisfied, the fabric is pleasant to the touch, the kemerovo dress went about 3 weeks. In general, the price-quality corresponds.
A good summer dress made of fine pleasant jersey, a little longer than in the photo, although my height is 175 cm.
Cute, light, summer dress. At the waist a little defect, too high. Height 168. But, with the help of the belt, everything is perfectly leveled.) The fabric is thin, to the touch as viscose jersey, shines through within the norm.) Delivery to rostov-on-don-three weeks.
Delivery to rb 3 weeks. Quality-hb, thin dress. Does not shine through, the gray is a little darker than in the photo. 3hl will suit and 52-54 rus
The dress is well sewn, neatly, the threads do not stick out, it came very quickly, only 2 weeks to st. petersburg, on its russian top 44, the bottom 46 ordered m, a little big. And on the height of 164 behind the length to the heels. It turned out elegant dress in the floor)))
A beautiful dress, but for my height (182) there is a possibility that the secret of ahaha will open) the fabric is good, it came quickly
Great Summer dress :)
The dress is good-thin jersey, very pleasant to the body, without foreign smell. The size grid corresponds to the size. I recommend 5 +++
I love it! Thank you. Size And fabrics like in the description
A wonderful dress for the summer i ordered in a new store # uchicu_store. The shop is young and sells women's clothing. The assortment interested me, and the prices are pleasant... I recommend to look. I received a parcel two weeks after the order. There was no foreign smell. In the store, this model is presented in 6 colors. Size range from xxs to xxxl. I took s. That's how he sits on a girl post 157 and weighing 42 kilograms. The dress can be worn with sneakers and shoes, depending on what you have plans. The dress has a round neckline, sleeves with lapels, a seam on the back, a long asymmetric skirt with a smell and a belt. I must say that the dress is different from the pictures of the store, the skirt without assemblies. The material is mainly polyester, but it is very similar to the fabric for t-shirts. Without a tag, i would definitely think that it's cotton. I liked the dress. With pleasure i will wear.
Fast delivery, sociable store, cool dress! This can be worn for an evening or day with white sneakers. Such fabric is very slim, for the summer the most it. Thank you seller!
Super sexy dress. A little large (175 cm, 63 kg). Mogłam order S.
Sizes European, Recommend :)
little big but ok
The dress is good. Knitwear. Not small. At 42 size took xs-sits freer than in the picture. The store sent the goods the same day when asked to expedite the shipment. The delivery was chosen by epacket, it came in 2 weeks.
XL is really XL, not Asian XL. Too big, but nice fabric.