SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
<
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Fast shipping tqvm
All products that i’ve ordered are very beautiful. I am happy with my choices. And thank you for the eyeshadow gift! I like it!
Fast receipt, neatly packaged, should still try it out
I. Love it, i'll buy more tones, it's very easy to give a sensual touch to the look with that comfortable swab
Everything is fine. Nothing was wrinkled. The boxes were sealed. Delivery is very fast, which pleasantly pleases. The colors came exactly the ones that ordered. Thank you very much to the store.
Shadows soft lie down well, i'll take more
The product fully corresponds to the description. It looks very beautiful in front of your eyes. Fully satisfied with the order
As the shadows did not use, rolled in the fold. But as a highlighter cool
Super buttery sets in crease line not much impressed pay off is also very less received within a month
Excellent product and efficient and shipped quickly
As the description Fast Delivery Thank you store
I highly recommend to everyone who looks very nice thanks to the store.
Nice color very smooth when apply.
For this price is OK. Shade delicate but połyskujący. A little off collects in załamaniu.
Nice colors. I am happy. Delivery very fast
Color is more white or silver, it looks great although it is deleted very easy you have to be careful when applying. Fast shipping arrive in 12 days
Good item, odorless, soft, small shimmer.
The shadows are cool. I did not expect that ali has high-quality cosmetics. In this store i will order more. I advise you.
Beautiful color. The texture is greasy. How will keep during the day-i will add.
Applied evenly, well shaded, i recommend!
good quality and quick deliverly, however one came broke.
Very fast shipping. Pack dotarła to Poland after 24 days, detailed comment dotyczący products I will add after wypróbowaniu.
Excellent quality
Article in accordance with the description, very happy with my package and received in 1 week.
Shadows are very beautiful, but instantly roll on the eyelids. More goods went almost three months, which is just unreal for a long time, i even had time to open a dispute. Anyway, it's good to have come. Beautiful, but more on the highlighter looks like.