SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Dress was exactly how I pictured it. Did have a couple of issues with receiving the dress. Had to contact my local USPS yo find where the dress was at. But I got it right in time for my college graduation. It was a little big at the too because I’m not top heavy but overall the fit was good
recieved in Kenya in 3 weeks. the dress is awesome thank you. Too small for my boobs but it's perfect.
Very beautiful dress. I ordered black because the white looks see through. Black is not see through. A little long for me but I am 5ft so the length will look better on someone taller. True to size, take ur normal sizing. No zipper closure, slip on dress with stretchy material. Thank you store
Exactly as in the photo I have not tried yet I will put a picture when I tried it
Material is thin, but a good thin. Can’t walk, but very cute! Fits amazing. Took 15 days.
Love it
EXACTLY LIKE THE PICTURE, cute asf!!
Super Duper Sexy. Instagram@ hey_____daisy My height is 4’10. I wear bra size USA 34C Victoria secret. I wear USA Large. It fits and is actually Long. Length is to my ankles. Wear black panties since it’s a bit see through. Boobs feel secured. Very stretchy. Would say it’s cotton silk material and again it’s super cute. Shipment was Fast.
Perfect just a little flaw in love I'm
good quality. I highly recommend. although the boobs coverage is too small but it isn't the fault of the factory. I just have bigger boobs for my size. oh well. you cant win at everything. lol
I love it
The product is beautiful. Material has a bit of a stretch. I believe it’s polyester. You can wear it w/ or w/o the necklace. I am 170 pounds 5’5 in height and bought a small for a more snug fit. Shipping was fast. And the store’s communication was amazing.
Fast shipping and material is super good
Dress fits amazing on me. Im 5ft7in 160lbs. It took 3weeks to arrive in Florida. Nicely made and doesnt feel cheap at all. Its stretchy as well. Check out my youtube page to see my review on this dress. @EyeEatFashion
Shipping was quickly, got your dress within 10 days. When larger breasts is the band some on the smaller side. I do own size 80D and with a little shift fits the net, but your breasts come up there on the sides though somewhat more out. Have normal size M/L and have a size M bought so the band some more tightly would sit at my breasts.
Perfect dress for a date night or special event. I love this dress , but the material is a tad bit thin so you would have to wear seamless skin tone under garments but for the price it’s fine for me . Besides that I love the dress it fits like a glove and I ordered a small I’m 5’8 160lbs.
Very very good quality I recommend it to 100%
Really love it thank you guys
Perfect fits nice!
dress feels so a wonderful and it fits to size. i am 5'1 and weigh 152 lbs. size: medium. buy this dress. ill be posting an update with pictures soon. i love it.
Nice just like the picture very fitting
Beautiful backless dress. Good quality. Like in the picture. Small size in the bottom of the dress (little elastic). Take the size above. I recommend it.
Kokybe puiki, bet per krutine mazoka :)
This dress is fabulous, I love it. Not sure if it is because I am pregnant, or if it is because of my booty, but it rides up. So I plan to put a slit in it so that I can walk properly. But besides that, it's beautiful. The quality is amazing. And already one of my bartenders want to buy it.
Dress is great an came in fast thank you !!