SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Came on time store recommend
We'll check!
Good thing
Great comfortable thing! I recommend!
In appearance of very good quality, in the work have not yet tried
I'm very satisfied
Thank you , very beautiful and fast shipping
A good dispenser, only need to adjust.
What’s nice is how easy this thing can be disassembled for cleaning. After some time there is plenty of toothpaste everywhere in the hole, but you can easy clean it
It is not so worn out, a small truth, and the price for it for such a size is large, i would not have bought it for such a price, and so it seems not what happens.
It is a good quality product, and a good store
In lo order came in 17 days. The dispenser is well made. In fact, i have not tried it yet.
Delivery to kazakhstan took a little more than 2 weeks, very quickly. The description corresponds to reality, did not immediately understand how it works, but it turns out everything is very simple, it is enough to insert a tube with paste, screw it with thread into the hole and the dispenser works. Tried on several tubes of children's paste, because took children, an excellent result. It is interesting only how he will show himself when the tube will be less than half. With the store did not communicate, packed in a box and film, without damage. I advise, later i will add feedback
Came a whole thing, everything works. Stuck well. I think it's very convenient! Buying is happy!)
Excellent dispenser, everything works. Attached to the wall with tape, reliably like. The place where paste of soft rubber is inserted to install the tube you need to twist, thought that there will be a thread, but no, keeps well. I'm happy, now the tube is always in its place and no one forgets to twist the lid)
I'm delighted! Everything works! The amount of paste dosing by pressing! Thank you very much!
The thing is interesting, useful, but you can certainly live without it
Thanks for the fast delivery, for the excellent dispenser, everything works as in the picture.
Great. Shipping month
Comfortable, good thing. All whole, in working order. Delivery month. Seller recommend.
Bathroom supplies from China clearance dimension purchased a used good baby this item with shows. work well and toothpaste this prettily well-knit, the transmitter.
Delivery was a month. Packed not very but whole. Everything is in excellent condition. Everything works) i advise the store
Have her today received after the first broken to came New received in good condition :) now. Not yet in use but am very happy with the swift response and that it tidy is arranged :)
Good product, recommended store!
Not yet tried but it looks good quality