SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
it is great. works good.
I thought it would be more size, i did not try it yet
It's very practical, just like the picture, if color is beautiful it doesn't look cheap, past the dental comes out super good and the resistant adhesive, i recommend 100%
Very cool gadget! Sprawdziłam and works, see how will after replacing the packaging.
Well, for 300 rubles will go probably)) the joints themselves see what. Plassmastka inexpensive
Works, glued to the tile firmly, compact.
While everyone is happy)) not usual, not usually, but convenient!!! Seller recommend!
The dispenser looks exactly like in the photo, the description is exactly. For ordinary brushes suitable, for electric not quite.
Perfect, my kids are thrilled, very easy to use
Fast delivery
A good toy, everything works, it looks like somehow sucks the paste out of the tube when pressed, the tube is screwed into the silicone sleeve without thread, out of the minuses the outer body is thin plastic, like paper, it is glued to double-sided tape there is no removable attachment, there is no way to remove the brush or insert the tube.
Honestly love it so much. Matches my bathroom so much. Arrived quite quickly.
Amazing ! Our kids love it !! Good quality and fast shipping !
Interesting thing, quality, already tried. The parcel was a month! Thanks to the store for the speed!
Ordered 30.04, took in the post office in the leningrad region 22.05
love it!! I just hope the tape does not fall but I love it is super cooool recommended!!!
The goods received quite quickly, in good condition, packed in a tight box. Thanks to the store. There's an instruction.
works Just as described. Good quality plastic. Arrived in 1,5 months in Ro.
Amazing product. It comes really fast and IT looks good.
Very cool thing, ideally approached my interior. Stuck tight, paste extrudes the size of a pea, the most it. I recommend the product and the store! Ulyanovsk reached three weeks from the moment of order!
Everything works as described, the child is happy. Stuck to the tile firmly. Thank you store
Excellent, now the child does not squeeze the floor of the tube)))
Great item! Good store. Sent everything on time. Package packed well. I advise you. Feedback later i will add after installation and use.
Hâte de l'essayer
Good paste dispenser, i do not press until the end then the paste gives out a little.