SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Class thing super convenient. lostavka super. prodovets advise well done quickly.
Super!!! Very satisfied with the goods! Fast delivery within 2.5 weeks. Looks like in the picture in the description, very convenient to handle. In general, everything is fine! Thank you store!
The goods will be reviewed. To ukraine priyshov for 15 days at the address of ukrposti. I'm good, i recommend the store.
Excellent product and fast delivery time will take absolutely nothing
Received in less than 2 weeks, it's nice but it's missing to prove it. i'll write again. Thank you.
The thing is cool, really liked, everything works. Very fast shipping.
Comfortable thing. It was about a month in ufa.
fast shipping . good quality product. working great. thanks. recommend that store.
Great product!!! Very high quality!!! Happy with everyone. Seller recommend. I plan to order more.
Great product. Works perfectly. Packaged well. Highly recommend store and product.
Useful thing. It is a pity only that there is no fastening to the wall with screws.
The order was issued 24.03, received 19.04. Everything works! Purchase satisfied!
Very easy to disassemble and clean. Works perfectly, very useful product.
It came very quickly! The thing works fine. It's okay.
Super Great! Thanks.
I bought this because it is the most interior. I bet 5 because it works. Pressing is very small. Our tubes came up, now the child will not get to the paste :))
Beautiful thing. Our paste didn't fit. We have to change the paste
Very fast delivery, 2 weeks after the order already hangs in my bathroom. While in the case did not try, but the interior fits perfectly
Good quality, i recommend to buy.
Excellent dispenser, all as in the photo, attach to the wall apparently on double-sided tape. The parcel came quickly. i recommend the store.
Good store. Fast delivery and very good product. Recomended !
Ordered 07. 03. received 25.03.in kind class, holds tight. let's see the service life. i liked it. thank you
Good product, firm materials, fulfills its function
Mainly suitable for all standard paste, but i have a tube small and it is not inserted