SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I did not see that fleece. In the photo it seemed that tight jersey HB. But with his son to ride on drifts will come down. The size approached, picked up according to the description. Slightly crooked sewn pocket. The rest is fine.
Perfect. Thanks to the store
Everything corresponds to the description
Super! Thanks to the store, for the quality goods and fast delivery!
Top
They're pretty good for the price they have the size I 've ordered one more than I use and this one good.
Thin, but flisik is .. Synthetics. Rolls up most likely after a while. At the 50th size approached
As far as fast delivery. Size selected properly, though according to me sleeves ciut not proportionately short for the rest. But sweatshirt is pretty cool image.
It looks good but it's very fine
Very beautiful, but the cotton is not 100 cotton, there is a polyester polyester fabric but also a joke to wear your short sleeves a little
Well, awesome, very good material. Looks generally awesome I really like)
Delivery is fast. The jacket is cool. The truth is thinner than it seems in the picture. Nevertheless, I liked it. I'll order another one.
Fabric a little thin but very good mid-season sweater
Norms
Danke
Size approached quality good advise
Perfect size and quality. All as described, recommend
Size consistent with the description material good quality fast shipping recommend.
Very nice, warm, padded, good quality, happy with shopping
Arrives to lithuania within 30 days. The quality of sweater is very good, matches description, the size fits perfect. I am statisfied and recommend it.