SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
They are beautiful
It's okay with your money.
Ordered august 31, today september 25-took from the post office, the order went to belgorod. One minus for the goods is the cells under the cards are quite close, the cards with difficulty break and climb)) well, it can still be new, and there will stretch))
Before minsk came in 2 weeks. the description corresponds. my husband liked. with the store did not communicate, as everything came as promised.
Arrived fast, very good product, like very recommend
Of Course it is not leather, but because such money purse is very even неплох. There is a pocket for small things, but with him a purse for so thick as there are other wallets. Packed well, came quickly. There is also a button to get nothing inside, which is also good. True, the brown insert at the top is not in the topic, the photo looks quite different, not the same as in life. There are two departments for bills, but between them the fabric rustle, as usual happens with cheap, i hope, quickly it will not get out. Seller recommend.
, Good quality fast delivery suitable
Well sewn, beautiful, i wanted to give my husband, but i think that it will suit the godson-teenager, it's too small
Delivery 2 weeks to nizhny novgorod, quality)
Delivery is fast. The purse was ordered for the child. Quality is pleasant, not big.
Quality and comfortable, fast delivery thanks
Before st. petersburg a month. All as in the description. Looks very much even nothing. What was needed for the purse. Seller more thank you. I recommend the product and the store.
Came quickly, looks good
PERFECT !!!
Very high quality product and fast delivery. This is the second time I buy this wallet. Very beautiful and quality.
Jolie la porte monnaie
The fastest delivery among all my ali orders. From china to belarus for 10 days came, there is no smell, looks for its money quite qualitatively)
The purse reached s-pb in three weeks. Inside there are two compartments for notes, one additional compartment with a zipper for notes. For everyday use is quite suitable. I recommend to buy!
Normal portman. store recommend!
5⭐️Definitely! She took her son to a teenager, as she asked with many departments and not big. After 1 month received in the mail. Thank you for the quality and price :))
Very good store
Pekna Len Malicka.
With the store did not communicate, the order in russia was not tracked, ordered for the child, the quality of the norms, odorless
The wallet is cute, functional (3 compartments for papers, of which one is under the zipper, and the wallet under the button for small things. I chose because of the small size (bills in width are included back-to-back) for the waist bag, my shovel in it came in very reluctantly. In short, for me-what you need! I'm very pleased.
AAA+