SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
<
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Thanks to the store. The wallet is very beautiful and corresponds to the description.
The purse is good, but i did not fit, because the passport does not fit. (((
Beautiful and cool wallet. Everything is qualitatively done. Seller advise
Everything is fine, the goods are excellent. I'm happy)))))
The goods came exactly on time, even earlier. Excellent packed, there are no complaints. Purse super, lightning chic, does not eat. Places for cards are enough, compartments for bills are also enough. In general, completely satisfied me, i recommend to buy! P.s. Plus to all this, the store put in a purse a nice note with a keychain.
Excellent very nice ma liked very much i recommend it very good quality
The wallet corresponds to the description, very comfortable, well sits in the hand and decent quality for its price
Received very quickly!!! Everything was tracked. The son is happy. I recommend the store.
Before yekaterinburg came in a couple of weeks. Quality is excellent, store thanks!
The goods were delivered on 19.09.19, ordered the goods from the quality section above, in the purse was a keychain. This is the situation with lightning. With the store communicated, sociable.
The best store, for 5 years of use ali, i order 3 times a month, this is the fastest delivery, to tatarstan for 3 weeks this is a record, usually 2 months waiting. also thanks for the small gift and note)
It came very quickly. Quality is excellent!!!!
Wallet is good, delivery is fast, worth your money
Everything is super. Even put a gift. Keychain.
I thought it would be smaller, here is a whole purse) in the purse a note from the store and a keychain.))
Came very quickly, the quality is excellent, but our post office can negotiate everything
The goods came a couple of days later, but not critical. Note and keychain as a gift. Taxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtaxtax
I recommend for 100%, ordered 2 times. it came for 15 days. all in perfect condition
Goods really super! Packed well was. goods very like! Many всяких compartments. Брала husband, he remained satisfied! In Minsk goods дошел for 2 weeks. Smell There's No. The store is very nice for общению. Even призент made!!! Very surprised-nice!!! Thank you! Seller and goods advise!
Super wallet! It was very nice to read the note embedded in the wallet! The store is a huge respect! Delivery mega fast-2 weeks
100% accurate, great quality; amazing customer service; very fast delivery.
Everything is super. Keychain note. Quality for this money fire. Delivery about 2 weeks sverdlovsk region. I advise you.
A good purse, bought for myself, not leather, but for such a price of norms, you can change, when bored, i recommend the store, i put another gift and a note, thank you, the purchase is happy
Delivery is fast to my great surprise)) i order not the first time, the quality at the height, odorless, and the wallet itself looks stylish and expensive))) and special thanks to the store for the note and key chains, very nice.
Everything is super, pleased with the surprise in the form of a keychain and a note. Quality/price ratio-excellent! It came quickly.