We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
No. We provide free shipping to Canada and the United States.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada | 10-30 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Everything came, visually corresponds, neither the manuals nor the assembly instructions are attached, the quality of the assembly and soldering has not yet checked. I'll check under pressure, i'll write extra.
But for the flexible pipe and shower arm in plastic all other parts are of good quality.Thanks
Vary accurate sealr was an excellent supportter I will post after installing
Not yet connected, but in appearance and weight a very good product.
Up to penza month passed, all whole, bought for 10687, the quality is good, metal heavy, the package itself was weighing 6.6 kg, a small watering can plastic all the rest of the metal, until i installed how to put off, with kind of fire, recommend, all surfaces shine without scratches, packed well in separate boxes, instructions no
Very good
I really recommande this store. He answer all my question. Also, I ask for à fast ship because I have a date to begin my bathroom rénovation and he was very rassurant. I order 12/03 and I received 22/03 in Canada. I did not install yet so I do not know about the LED light and the water Flow. Just remark that the litlle shower is plastic made. The other pièces are métal. The installation It will be done next month. I will put another feedback Thanks à lot the seller