SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Just like in the picture. Very practical for traveling. they're very compact. They have arrived very fast, fos weeks to spain
Everything is good, the product came, the quality is good, the store recommend.
Item as described. I am satisfied.
super
Very long delivery, in russia the track was not tracked. very convenient case. in the cosmetic bag nothing crumbles.
Very practical and the quality is very good. The brushes are very soft and nice. This is my second order. I will order again. I recommend it.
Pile quality is good. 2 brushes in general made of natural. Quality is excellent!
The product is exactly as described, the size is perfect and very portable. Brushes have different skills and shapes. The kit is divine!
For its price, the brush is super!)))) but the main thing is that they are all running! See more on my sveta zay channel on youtube!
Everything is fine, only came 65 days before tashkent. Thank you store!
Really quick delivery! Ordered 2. 7. and came 16. 7. (to Czech Republic). The brushes looks good, hair don't fall off. There is a little scratch on the case, but I don't mind.
E **** i mail in my repertoire and delivered the parcel with pinks, apparently. My first human brushes, i do not see any problems, even longer than i thought, the color of the gun, all the brushes like. Thank you store!
The order received some time after the expiration of the delivery time. The store is a good person and a real professional; kept in touch before delivery of the order.
Unfortunately I didn’t receive my parcel but I don’t blame stores. They did their best to extend time etc. Got refund. Thanks.
Very long shipping. The tracking showed that the goods arrived, but eventually after the opening of the dispute two weeks later found the brushes in the mailbox. For such a price (122 rubles) quality is good, after wearing brushes can be used case for other purposes
Super cute love the container! Can’t wait to use! Brushes are soft
I liked everything very much, i really waited a long time, but i'm happy))) thanks, the store is good)
Everything is whole and clean. For a tonal basis, the brush is very small-you go for a long time. Delivery is fast.
Same good quality, good size, it takes almost a month to miami i recommend, miy nice your packaging
Super, store recommend, for gift, super, delivery, fast
Good product, arrived within the stipulated time. 100% reliable
It took a long time, all kinds of protection has already ended. Packed well, in the package and inside wrapped with special thick material. The case is miniature, it is very convenient to take on trips. Case 15 cm, brushes 13-14 cm. The quality of 3 brushes is magnificent, do not climb. And 2 large still climb hairs, in the photo you can see. In general, the quality is satisfied.
Not the first time i buy a kit. Convenient to take with you. Tassels are soft. Two fluffy look like natural hair and the rest of the artificial hair. Went 1,5 months
The brushes came pretty quickly, but the quality did not really like, the photo shows that the pile sticks out in different directions, i just ran my finger on the pile, and they fall asleep. The other 2 brushes are not evenly distributed pile in the handle and also poured out if carried out, over time of use will be thrown out. And only 2 brushes with artificial pile do not fall out and are qualitatively made. I overpaid, and the delivery was paid. Look for yourself, i would not order anymore. Can for 112r is normal quality. Another plus, the metal case itself came without damage. I ordered as a road option in a cosmetic bag, because. Home brushes are all long.
Never received the item. The store made a refund even though the purchase protection was over. Recommend the seller.