SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Good brushes for their price, big little with uneven pile, very compact
Excellent soft brushes for their cost. There is a small smell, but should fade. In belarus came within a month.
Ordered 29.03 came 23.05!! long! as in the photo. a little paint damaged!
отличные кисти, доставка 18 дней до калуж.обл.,очень удобные, рекомендую
Delivery to yekaterinburg, almost two months. Packed in a puffy envelope. Soft metal tube. Tassels with iron handles and soft hairs. Women say they're very good. Thank you to the store. I recommend.
Walked almost 2 months (the brushes themselves are good, small size
Three brushes are synthetic and two natural. Delivery two months.
It's broken but can be used again without glue. The brushes are not too soft. I bought it with tracking cargo, and it came faster than I expected. I will feedback again when I haven't done makeup yet
Excellent, the goods came. 3 brush norms, the rest are not. You can use a tube. Because of it and bought. Long delivery, store sociable.
good quality
Brushes are good, very satisfied. Fit me perfectly. I thought they would be small. In the pencil case will fit and more brushes. The goods went long, two months. Track is not tracked. But the store is sociable, asked if i received the goods and extended the protection.
Good brushes for such a price. It came in a soft case, but not critical. I like more synthetic. Those with natural pile, a little clogged.
Everything according to the description, very nice product! Quick delivery. Thank you, store!
Delivery-long enough, brushes are good, soft, elastic, everything corresponds to the description-
They rode to me for 3 months and 3 days. The store twice extended the protection period. Sociable, responds quickly and politely. Brushes are small, neat, the color is cool. The tuba came whole, packed in a puffy and a bag. The big brush is very climbing. The rest do not lose villi at all. Visually i liked the set. I haven't tried the case yet. You can order if you are ready to wait.
The product davolna, but the delivery was very long. everything corresponds to the description. the brushes are soft, immediately punched and washed, everything is fine, nothing raised. very compact, good to take with you.
Super nice and very practical thanks to its small steel case
Delivery 14 days from the moment of order and to chisinau. Good quality, checked everything clearly, packed well, packing metal, tassels good-boldly buy, store recommend. This, and for more than a year, any product buys from the cashback of the service and receives a refund of real up to 10 percent of the cost of the product. In the photo-you will see my link, register on my link and let you be happy. Success and health. This product i have purchased with the megabonus extension and saved already $616.79. The megabonus extension helps to save up to 40% of the purchase cost on aliexpress. Use my link megabonus (point) com/and = 26708-instead of the word point-just put a sign-point
Arrived in 15 days the brushes are soft and flexible
Beautiful Products. looks amazing. But Delivery was a Disaster. hopefully not always such a Mess. Seller is very communicative⚘
Finally, my parcel came, it was 2,5 months to togliatti, ordered 20.01.19., sent the next day 21.01.19., received at the post on 10.04.19., was not tracked. Packed in a bag-puffy, everything is ok, nothing was damaged, the metal case is not crumpled. Brushes for makeup liked, pile soft. Thanks to the store for the excellent brushes in the case! I recommend to all women.
Pretty brushes, as it was stated, soft, small.
Ordered 22.02 received 6.04 in bashkiria. Brushes are the same as in the photo, i'm happy) thanks to the store, i recommend!
Basic game for travel eyes. It's ok for the price but the packaging is somewhat dented by the union
Good, smell a little, a little and hairs get out