SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Brushes went to odessa for 3 weeks. Very good road brush set. Exactly correspond to the description. They work well. Two first brushes like natural pile, the rest of synthetics, but work well. So i advise this product and store!!! On 3 photos, the pile after cleaning the brushes fell out (not critical).
Good quality. In size a little more than expected.
Great stuff for the price, came quickly, thank you!
Really quite and great for the money! Fast delivery, good quality, I'm very satisfied!
The package came quickly, all the brushes are good, the container is a little scratched and the glue is not very good, but in general the package really liked, thanks
Very pleased with the delivery-20 days to voronezh. Before use i advise the brush to wash, tk very dusty. But otherwise they are chic, i advise everyone
Delivery month to kazakhstan. Quality corresponds to the price. On the road is a convenient container.
Brushes are good. Already ordered such. Thank you.
THE product is same as description. Look good quality. Are soft but at the same time in applicable look "Perky". Recommend.
Good day to everyone! brushes are very good, without any defects. I did not communicate with the store. The order was sent quickly. Order will not regret.
Very soft to touch, perfect color. I get a little in a bad way out of the parcel, i imagine. Recommend 100% sent gift
Very good quality, beautiful. I love them. Brushes are exactly the same as the image, as in the description. Very satisfied, i recommend.
Very happy. I just bought another one in another color. I recommend
The order came in excellent condition. the brushes are neat and perfectly worn with you in a case. Thank you.
The goods priyshov vchasno. Kistki on his son to finish navit is not bad. I'm gonna sneak in.
Pędzelki super. Shipment szła long. Contact store very good. Recommend salesman
Brushes are good. As a gift, the store put 2 brushes for the carcass. Thank you.
i thought it was gonna be a little bit bigger, but after all I'm satisfied with the product.
the box is a little dented, but everything inside is fine. love it, thanks
Waited two months. There was such a situation that the parcel came on february 12, and the notification never came. On february 26, i already went to the post office and it turns out that she was there. The store is sociable, the product corresponds to the description, although they looked less than in the photo. For delivery 1 star.
Very good quality and packaging is not affected. the color distorts my camera. very satisfied with the purchase. thanks, i recommend the store and the store.
Moscow was a month away. The packaging is so-so, but everything is intact. The case is thin metal, glossy quickly gets dirty. When closing the tubes, bristles of the brushes bend. The brushes themselves are comfortable for the hand, well extinguish. Natural soft, synthetic-rough. Natural a little climb, but i use them mostly. The store is good.
The product is excellent! Brushes are not natural but very good! Nothing falls asleep. Soft. Tuba is metal and high quality. I advise! Thanks to the store for the gift)))
Beautiful color looks much nicer in person
Brushes are good, do not stick, the bristles do not climb, quite high quality for such money. Delivery is slightly less than a month. Seller thanks!!!