SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Delivery to nizhny novgorod 2 months, pick up at the post office, quality is good, tassels are soft
Before mo in 68 days. Quality is good, brushes do not shed. The box is comfortable.
I liked the brushes! A little bit of villi at first. Everything is ok now. Gift from the store)))
Quality good thanks for the gift the store put two replaceable brushes for mascara stuffed brushes well did not even expect for such a price such a good quality 2 of natural pile and 3 synthetics but the application good set is very compact
February 9 ordered february 14 received the parcel. The parcel was sent the next day after payment. The store immediately wrote and tracking number and approximate delivery time. Brushes are very good. Neat, the hairs do not climb in the hand to hold comfortably. Thank you very much to the seller, for the promptness and attention! Stone!
Went more than two months. Brushes are soft, small, i liked it. A little damaged case, but not critical.
The goods came exactly in a month, delivery through latvia. The pile on the brushes is elastic, but soft, does not fall asleep. The store attached a pair of brushes and an applicator for lipstick, unexpectedly, but nice. Of the minuses only a little mechanical smell, but it quickly disappeared.
Shipping without tracking, more than two months. Brushes look good. In use has not yet checked.
Brushes for an amateur) i think for prof use is not very suitable. Packed well, zvineli brushes in a case) price = quality
The best quality for this price... The brushes are so soft...Color is soo beautiful.. thank you
Very nice brushes, soft in moderation. Okay! The cover is metal, so they sound like a rattle there, packed in a paper bag, which broke until i reached :( the cover was slightly wrinkled because of this. With the store did not communicate, traveled for months 1.5 to mo
Brushes just like in the photo, great case, convenient for travel. The goods came exactly for a month. Shop and store-i recommend!!!
Ooo, for 102 rubles so many brushes, it's gorgeous. This is my find Very good brushes, i recommend everything. Correspond to the description, went a month and a half. Thank You
Corresponds to the description. In appearance, all natural, soft, silky. I had 6 brushes in the set. So i did not reduce the stars. As a gift, two brushes. On the body of the tube was a dent (no longer give), although it was packed in a puffy envelope. But the delivery was 3 months, the store twice extended the period.
Brushes came in intact, somewhere 1,5 months, maybe less, there is a small smell, but i think it will fade, good in quality, thanks to the store
Good brushes, came pretty quickly, i recommend, especially for such a sum
Good, soft tassels! Happy with the order, thanks to the store!
Cool brushes! As in the picture! I recommend to buy!
Everything came without marriage. Brushes are good, soft, comfortable. Delivery is really very long. I did not communicate with the store.
Everything came, somewhere 1 month before moscow The touch brushes are good, but not yet tried (the only store did not put a gift as all others☹️), And so everything is fine, by the way the brushes are less than i thought
Deivered in month to LT, safly packed, no defects. Colour is more yellowish orange, than in picture. Brushes are soft, small, some are not real fur.
Very cool brushes! Soft, pile does not climb, do not smell! The quality is excellent, the case is metal not damaged is also of excellent quality, i recommend the product and the store, and thanks for the gift in the form of two brushes for eyebrows))