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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada | 10-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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Very nice, like in the picture. This store is one of my favorites and they never let the customer down. I have bought many items and i have always been very happy. Thanks to the store for the speed of shipping to spain.
Tin good quality, corresponds to the description
Per pecius Gera, per klubus didoka. Medziaga nesitampo, silkas. Tunikas, Kaip suknele pertrumpa
Funny dress for such money
Excellent. Order received quickly, no worries, 100% satisfied, a big thank you to the store. I recommend it
The order came very quickly. on the parameters of growth 160 og108, ot93, ob116 turned out tunic. the fabric of the polyster does not shine through.
Przepiękna dress. Fast delivery. Dziekuję
Loose dress, i love it, very fresh and nice fabric.
Synthetic quality, transparent, light, not walking on the street, at home or beach, shines through, fast delivery, money is worth it
It came in 10 days to kostroma. very beautiful, but very large. I ordered a smaller one. And this has already sold to the neighbor, both are satisfied)) if it fits in size, i will order another couple of different colors.
Super, on height 163 can wear dress, shipping super fast!
Shipping was fast, it arrived much earlier than expected. Great dress and the design, however the material of the dress is a little thin but otherwise it is a great summer wear. LOVE IT!
Thanks for the fast Delivery. Thank You for the lovely Dress.
The dress is of course synthetic, but for this money looks cool. Took on pregnancy, height 151, 6 months. To kazakhstan delivery about a month. Track was tracking somehow strange
Ordered 19.05, parcel received 10.06. track tracked. The dress is bright as in the photo. I ordered my daughter the smallest size s, but i with my 46 size quietly climbed into it. There is no marking on the dress, so you can only guess what is actually the size of l-xl. But still thanks to the store!)) seams all smooth lines to the line!!! Super! In one place only a little thread stick out, but it's not critical!
The dress is equal to the very happy photo. The shipment was very fast only 11 days. Highly recommended store.
Delivery super fast... 10 days to moscow. Quality is satisfied, everything is neatly stitched, threads do not stick out anywhere and pleasant fabric to the body.
Light, the material is dense is not translucent, the pattern is clear
The only drawback, there are no recesses, and the deep armhole of the sleeve is frayed on the side of the chest. But this is decisive. All bright, the seams are good, the fabric is pleasant.
I take the second dress, just super. The parcel is tracked, came quickly. Thank you store
The order came very quickly-8 days to voronezh, it's a straight record! The fabric is thin, but it does not seem to shine through, at least at home is not noticeable, after a walk i will add a review of the photo. The print corresponds completely, bright. Stroked at the maximum, whether strongly creases until i can say for sure. My parameters: height 158, og 83, waist 67, hips 93 size s sat well, i'm happy. To my height, the length is also optimal-to the middle of the thigh, due to the fact that the dress is not tight, this length does not look too short, not as a tunic exactly. In general, i'm happy with the purchase.
Cool tunic, for legionów, delivery by Courier
very good tunic. its too short as a dress. Im 8 month pregnant. and its perfect. arrived after 18 days
The dress came very quickly. I order 2 times in a row, the size l, the first dress came norms, the second one with hearts for a smaller size (i attach the photo). I don't know why. Thank you.
I ordered the second one, the first one really liked it. Fast delivery from latvia. At the height of 156 cm. Photo length is bright, light, cheap, what else is necessary for the summer)) s on size 44 came well, my volumes are 92-75-90.