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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada | 10-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Recommendations
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Backpack is great! Quality at a high level-exactly no worse than famous and more expensive brands. The description completely coincides. Really recommend, you will be satisfied.
very accurate to the description high quality bag fits to a 15inch leptop took 3 weeks to Tel Aviv highly recommended
Great product and quality. Highly recommended. Sturdy, light weight. Perfect travel backpack for business
Backpack cool, thin, light. Seller 5 +++.
Slim and stylish. A little bad ride lightning, if decent to score it. 3 departments: large, medium and side almost on the whole briefcase. On average, there is little sense, he only has the top unbuttoned and put something there is not convenient. The only plus is the storage of keys on the binding. Oh, yes, behind the strap for the suitcase there is a secret pocket. It is convenient to store documents, but not to get very convenient due to the fact that the zipper is right under the cloth for the suitcase. The photo has a fully assembled briefcase. It has a laptop 15.6 '', charging for a laptop, a notebook for 120 sheets and a bunch of trifles.
Everything fully corresponds to the description, delivered 6 days from the moment of order to moscow. The backpack itself is very compact, light, took especially for metro and other public transport. Comfortable straps, wide enough, so that from the shoulder does not slip. Recommend)
Only the handles on the top a little on the top are thin sewn.
The order was satisfied. Very fast shipping. I recommend the product and the store.
Convenient backpack for everyday travel around the city. Hard frame, protects the laptop. At first there was a smell of plastic, but gradually faded.
Backpack-bomb! very cool. It looks even steeper in the living.
All super, fast delivery, beautiful, durable, perfect! Thank you! Thank you, everything is ok, super :)
Great store, delivery ok, Exactly as described. Highly recommended !! A+++
Very good backpack. I bought my husband as a gift. Remained very pleased. The backpack is presentable, roomy and very comfortable. All as in the description. Sewn soundly and very neatly. I recommend very much. Seller thanks!
The backpack is good. Took 3335 Now Product Details Premium backpack. That's demand with it appropriate. If you put the laptop in the backpack and dress it, then between the back and the laptop at the backpack a good thick hard layer. Inside is soft. Outside the protectors are large, it's good. Beautiful, clearly keeps the shape. Really thin. The whole material is pleasant. Quality, apparently? Which is bad: The bottom of the backpack is bad, vulnerable. This backpack is not for the season, but the bottom is for one season. Apparently, only on the calendars to hold, if not on the shoulders. The internal two departments are mostly blunt. This blankly, Ska! The bottom of the backpack upset. With the beech inside the backpack very carefully you need to put on a hard surface. Or only on the sofa or chair to put it. Hey, guys, what the hell are you guys doing? There will be no pictures. The photos of the goods correspond to 100%. Delivery is fast. Free return merchandise bribed that stores do not be afraid of goods may not like. Backpack you will like. Price him 2500 :)
The parcel came quickly. Before the krasnodar territory came in 12 days. Real professionals work in the store! Thank you very much! You are real good! More such responsible stores. At the expense of the goods itself, too, no complaints. Everything came safe and sound. Quality is good. Very pleased with the large compartment, which is designed directly for the laptop. It is made of soft delicate fabric to protect against scratches. My husband is delighted!
Excellent backpack! Super practical, light, thin, and sturdy! Arrived super fast! Am already using 1 month, is great!
Excellent, completely satisfied!!!!!! Fast delivery, backpack looks and feels great....
Backpack super! I did not see such in stores. Thin, rigid and functional.
Clear backpack! I recommend! Thank you store!
arrived in 10 days, in a perfect condition, i recommend
This backpack is perfect, slim, light and great quality. It arrived just 5 days after buying it. Just be aware it doesnt have room to carry much, just the essentials and a few accessories, I had to go as far as to find a slimmer mouse because my Logitech Master MX 2S was just too bulky to be carried in it.
Very comfortable, really very thin backpack. The back is quite rigid, the shape of the backpack holds. Delivery 1 month, courier. Thank you to the store.
Delivery is very fast to o. Sakhalin! Packing super!!! Even i will say perfectly packed!!! Odorless, excellent backpack! Under the jacket is not visible, almost)))) i recommend, thanks to the store!!
It was a month to the moscow region. Came well packed for safety. The backpack was placed in a branded bag between two thin potatoes, inside the backpack was a bag with air to keep the shape safe. Quality looks good, let's see how it will behave in the course of socks and in the rain. Thank you for the goods.
Very cool backpack, quality at altitude, the husband is happy!