SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Excellent quality, fast delivery, Loved
The delivery is super fast. The item looks and feels better than it costs. Overall quality is good enough. Small parts made of synthetic leather could be thicker. That upper strip with a magnet feels somewhat unreliable. Time will tell.
I order a second time... All the fire. I advise!!
The quality is excellent. only a long time went, almost a month. the store is well done.
I thought the size would be bigger, in fact the wallet, phone, a pack of cigarettes, headphones and charging only climbed
Corresponds to the description, delivery 15 days to msk, the material is thin, there is no smell, the quality of performance is 4 +, but its money is worth it! Flat, much will not fit. Purse, phone and some trifle. Feeling that the material is reflective, check.
The product is excellent. There are 11 tl tax. Shipped on time. Very good quality and convenient. Thank you.
The bag is really stylish, sewn very well, nice material. I recommend
Thanks to the store. The goods are good. Fast shipping. I will still order.
I like the product, spacious for my tablet, cell phone wallet and keys and still have room for more. also small enough to tugg under my arm comfortably. shipping was by far the fastest of all purchase I ever made on Ali. Thanks
thank you
The product is in good quality, item as described!
Satisfied
Track number tracked, came in 32 days. The quality is still normal, the thread is not visible, the locks are still working normally. Let's see.
Delivery fast, quality worthy! Really comfortable bag. Today i put on-great! Especially for the driver. Get the phone, the key, the money, the document, the parking ticket... From the pockets of the trousers it's all very inconvenient to get. And here-beauty!
Excellent briefcase, delivered quickly. He's less than i thought, but it doesn't change anything. I recommend to everyone
The bag is good! My husband liked it! Comfortable, he just wanted this! Thank you!
I liked the bag. The model is comfortable. Made qualitatively. Only kind of cloth hlupkovata. I wonder how long it will last. I have pleasure. Yes, and this store has a choice for lefty.
Good product, quality at the level. All locks are working, thread protruding did not find. The store did not contact. I recommend the product definitely.
Description corresponds. Material and accessories are quality. Comfortable bag. Put the wallet, card and trifle, phone. There is also a place for the tablet, charger, etc.
The bag is chic, honestly thought it would be worse, but she pleasantly surprised.
Super bag! Exactly what i was waiting for. All seams are even, threads do not stick out anywhere. To voronezh for 22 days + on our mail processing. The tracker was tracked. I recommend to everyone!
Delivery to moscow took 2 weeks! Quality and sewn perfectly! No smell, i advise! Very stylish looks
The order came quickly. Packed standard. I did not communicate with the store. The bag is made qualitatively. I'm happy. Seller recommend.
The bag arrived in leninogorsk exactly for 2 weeks, 14 days, from the day of the order, sending the next day. Packing is a puffy bag, and a simple bag. The track was tracked completely. I took not myself, a review from his words. There is no smell, locks all work, there are no holes. The material is something like plashevki, there the seams have already begun to tear it, i sfotkal. Rivets on magnets. That is, they do not hold much. Quality is normal.