SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Great staff! Totally love it! The first bag that is truly useful for my needs. Please see photos so you see the real dimensions and what kind of phones fit.
Delivery is fast, the bag itself is normal. But the top pocket with magnetic closure is full g .....
The order was made on 04.05.2019, came quickly, received at the post office already on 18.05.2019. The product corresponds to the description, the quality is good. Seller recommend.
It came in 2 weeks. The bag is excellent. All as in the description.
It came in 13 days! While everything is like and corresponds to the description!
The bag is made perfectly. On the shoulder-like poured. Locks are all hidden-there will be no tightening on clothes. The material is good. Sewn well. One drawback is a compartment for a mobile phone with a small valve-the iphone 6 does not fit.
Ordered 23.04.19 received 13.05.19 in ukraine (Poltava). Delivery ukrmail. Packed in a normal bag. Especially nasty and strong smell is not. Very pleasant to the touch fabric. Quite a lot of offices. Compartment for phone with magnetic button. The strap is adjustable. The goods are satisfied. Seller recommend.
The bag is good, but came with a torn metal lining on the button...
Sent promptly, and arrived also quickly. For 12 days it reached chelyabinsk. The top pocket for the phone is not enough for samsung s8, and so convenient and very practical.
The goods were sent quickly. Before mo the parcel arrived in 9 days. Was even a little surprised. The seams are smooth, neat. Locks are all working and sound. The bag is small. But for a passport and a purse it is. I advise everyone. Seller and store 5 *****
Quality is good. Color matches. I will also specify: the bag on the left shoulder-in the bag we climb with the left hand, on the right-right. There's a flicker on the belt. Four pockets. The smallest, on top, under the magnetic tail-buckle, under a pack of cigarettes or something small, light and not valuable. Inner pocket the size of the entire bag, inside the patch pocket is still. For photo size with a4 paper sheet.
The bag came quickly. Compact and comfortable. Sewn well, nowhere stick out thread. Let's see how it will be further, but while everyone is happy, except for the pocket for the phone))) but i knew that my shovel will not fit, so it's not a jamb
Product as detailed in the description. Arrival in only 10 days
Oooochen quickly came the goods. Literally in incomplete three weeks. Quality is very satisfied, very pleasant to the touch. In principle, not very roomy, even medium-sized notebook does not fit into it. But for a passport, purse, money and other small things, it's just perfect. Bag for every day. I am very pleased with the purchase, you will not regret it, take it.
Came with the speed of light) Everything is wonderful! Take without hesitation;)
Everything is exactly like in the description, an excellent handbag, for documents the most it. There is no smell, the locks all work properly. I recommend both the product and the store!!
The order came on 11 days. super speed. the product is satisfied, i recommend. the store thanks and good luck!!!
The bag came on time, the quality is good and accurate description. His money bag is worth a hundred. Very convenient thing
I recommend! To smolensk reached 20 days, all as in the description. 5 stars without hesitation
Cool bag. I advise you.
good bag. fits well
Delivery to petropavlovsk-kamchatsky for 11 days. This is super fast. the quality of lining and top fabric is excellent. sewn neatly. Good, light bag. thanks to the store for the goods and for the fast delivery.
I'm a little late but good product. I arrive in puebla mexico
The bag is cool. In the upper pocket 5,5 inch phone does not freeze. And otherwise everything is super.
As written, a very good bag, fits everything you need. the material is dense.