SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Very good material
Look pretty out many pockets and a zipper in the papiervakje
Very Good....
Zamoviv 03.09 a otrimav 25.09. The product is a duge of enchantment. Material reception and without smell.
Very nice, fancy and has a lot of space. I Really recommend it!
The description corresponds. Not a bad wallet. Delivered quickly, and the transport company (which surprised and without increasing the cost). The only thing i did not like-i had to take it in the office of the transport company, which is on the outskirts of the city.
Fully corresponds to the description, delivery to odessa in 20 days, everything is fine
Very good, very wide and well like the description!
Beautiful product! Thank you very much.
Very fast Delivery arrived within 3 Weeks at me.
Beautiful and good quality
Very satisfied thank you good wallet
Ok
Great product loved. arrived very fast store
Worth waiting month and half the wallet is great quality already sending was quite slow may not always be so but in my case was otherwise loved the wallet.
Wallet high quality. Cost effective. Material look legitimate. Description like photos. I Am very satisfied. Arrived in 30 days
Wallet show ball! Arrived here in Reef in 30 days. Buy, you guys will be surprised. Recommend!
The item arrived today. It is as described and of high quality. The only downside is that it is a little thick
Good quality of materials, although it is somewhat bigger than normal
cool
as described.
Reached for 2 weeks, the quality is good
It's a little big compared to another one i use too, but they fit the bills and coins well. Card holders have to be careful because they come out sometimes.
I charm everything very tidy and arrive before the stipulated date wow i was surprised by this cute and i like the color thank you!
Excellent