SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Wine in good condition only a little late but the product yego ami country
Everything is fine, but there are rubbing.
Justifies expectations, thank you very much
THE material matches shown on website store, good material, great value fast delivery, 20 days, recommend the store and the store, thanks.
Exceeded my expectations, a beautiful wallet, quality, design. Arrived ahead of time.
Very beautiful and spacious, fit all my documents including RG. THE material is of great quality, the only downside saw is that she is great. But that I already suspected the measures it, but the price paid it is great.
It was a long time, as in the photo, my husband liked
It had a bit of a stick, but the wallet is very pretty.
thanks a lot best and good product thanks again I am so happy
Almaga deyer.
Really long shipping. Do not recommend if you need it anytime soon.
Very fast and very nice
super fast delivery..only 17days.. thanks store..highly recommended..
Good product. It came fast and it's just like they offer.
Good purse, i recommend to everyone.
Very beautiful. Only took a little. Gave away and he loved it.
Super produit!
good and comfortable
exactly the same as picture good quality take about a month to arrive
Very quick in shipping .... A little over 30 days I received. Great quality product, like.
It's a little big but it's in very good condition the material is very good quality
Perfect, just thought it was a bit more thin, more narrow.
Delivery is fast. Quality for this price is adequate. I hope to last a long time.
It takes longer than expected, but very nice wallet and material.
Well nice