SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Delivery after 17 days. Well packed. Although little creased it content box whole. Screen scratched. Not kontaktowałam the store.
Super
Very satisfied with the service. i recommend this store and store. the product corresponds to the description. packed qualitatively and reliably (in two boxes). from the opening of the order to receipt in belgorod-17 days (!!!). thank you.
I'm buying the second one. The first has been working for 2 years without complaints.
Received for 9 days in kaluga, like all the whole about work and comments will be written off after installation!!!
Registrator corresponds to the description. Delivery on time. Packed perfectly.
Quality satisfied with fast delivery,description is accuracy,service sense of store is nice,so recommanded to you all!
Super! Well done!!!
Beautifully packaged, very good image quality, I am very satisfied.
Described as what it actually is, worked for a couple of days without any problem, thanks!
Happy with the purchase. Everything works,thanks.
Everything works,the quality is not bad,so positive feedback leaves here.
Very satisfied with the product.
This product works very well, decent quality for what you pay.
The camera fit the description perfectly, with the lowest prices I feel happy indeed.
Came quickly with good quality, good job Claudia,I do appreciate.
Packed solid enough and came fast, tested, works in good condition.
Quality and practicablility of this cam is at the mid upper level, but dud,remember the price,it is really a excellent one,got my cash worth!
The goods came relatively quickly. The store is polite and patience,thank you Claudia.
Worked a couple of days, quite well.
Delivery is fast. Quality, not yet used on the street, but turns on. Weighs 38 grams
Everything is ok. Free gifts too. Recomendet.
Arrived in excellent condition. Super fast shipping. everything looks to be in working order.
Everything came quickly within two weeks. Excellent removes. the store answers all questions and solves all problems.
Fast shipping! The product corresponds to the description!