SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Great product. thank you very much for your excellent service.
Put it. Works. While satisfied.
The goods came quickly. the quality for such money is excellent.
The registrar received. packed very soundly.The gifts are nice as well.
The registrar arrived quickly, within two weeks. Installed on the car and checked in action. As a result, it is revealed that the goods work out their price.the gifts are useful, thanks claudia.
Received quickly and conform to descriptions
Works fine, the quality is good.
Good
Corresponds to the price-quality!
It's working. There is a russian language in the menu, warmly gifts.
camera shooting prefect,special thanks to Cloudia Tan, you are so nice and professional,the gifts are really useful.
Excellent camera! For such a price did not expect such quality! Many settings, a beautiful viewing angle and a very tolerable shooting,recommend to all.
The purchase of the product was well. But i wanted q to be used as a rearview camera to. But you don't have a car rear camera connection.
Very fast delivery to moldova chisinau.. 2 weeks .. everything is fine .. Everything works. Thank you very much
Arrived early to Nigeria. Seller even put a gift! Video is not HD, but for the money not bad. I recommend
Product photo also arrived as it appears thank you.
Everything came. Also the store put vlahu as a gift, handsome. I haven't checked the work yet.
i received my item happy with the item thank you store.
looks nice, will feedback when testing
came exactly what I ordered and stayed to check how it works.
the quality is at the level, cute gift.
Packaging very good but not hard; the box is slightly damaged, but all the components are not damaged and work properly!!! Excellent resolution also in the evening. Really a good product at a price that content.
worked well, thanks for the gift.
The goods came very quickly, the store is well done! I advise everyone!
Packaging a little pressed, and scratches on the screen, fortunately only the protector that was touched and not the screen.