SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
it's adorable!! the mirror is really good and the design is amazing, the product came pretty late though, it came in 3 to 4 months but it wasn't the stores fault.
Product exactly as described! Beautiful and practical.
Everything matches
Very nice
cute
Very nice! As in the description. I love it!
Cute
Perfect for gift, wonderful!
As pictured love! Thank you
According to the description! Received in 1 month
The product fully corresponds to the description. Delivery on time, quality and quantity match, came in 40 days. Packing paper bag with pup. Thanks to the store, five stars!
Delivery to perm for a month and a half. Track tracked. Packed perfectly. Very cool mirror, i recommend to buy. Seller thanks for the cool goods
Very cute! Mirror well reflects) i liked everything, i recommend. Delivery took 2 months
Very cute
Perfect!!!!
As described...shipping took forever
Tout ok !
When i bought a macbook on ali
The mirror is very cute. Came a whole, neatly packed, without scratches. Delivery to kazan is long. More than two months.
Very cute little mirror sure if you a Apple are fan! Dankje Ali!
So so gorgeous!!!! The cutest thing ever! Comes completely boxed and dressed like a mini MacBook!!!!! So incredibly cute. I absolutely love love love it. Thank you so much
After order the shipment was cancelled 2 times, that took 4 weeks in total. Opened disputed, that was handled in 2 hours very positive. That is why 5 star feedback, because the problem is solved in the right way in 2 hours.
so cute love it❤thank u store
Good mirror)
Excellent store. Required a refund for the item in the end. However you couldn't ask for a better seller communication. They responded quickly and fairly. Wouldn't hesitate to use seller again because of this.