SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The shirt is excellent, the material is quality, thanks to the store for a small souvenir. Delivery fast, seller recommend.
It looks very pretty. the color is exactly the one in the picture.
Usually I take L. The size is perfect Good quality shirt
very good store, everything is ok, received un only 2 weeks
The shirt fits perfectly. Quality material. Good finish.
Very satisfied the correspondences between the measurements chart Asia-Europe is reliable
Excellent quality, perfectly fit in size.
The product is absolutely consistent with the description. thank the store for very fast delivery to latvia.
quality is right for the price. quite comfortable too.
Good and nice to touch fabric, it looks very well on, elegant
It came in good time. The fabric feels good. Nice quality. The very attentive store, helped me choose the right size for me.
Super. Seller added gift. Thank you :)
Very nice and good qualitatively, size maybe XXL would be more fitting 178/80 and so slightly loose
43 size will fit in me can u send me that I will return this size thank
Great quality. correct size. Recommend!!
Delivery to moscow for a month. Track tracked. The store put a keychain as a gift. The material of the shirts is dense, it will probably be hot in the summer. Strongly crumples. The shoulders are good, but the sleeves were short. It was necessary to order for a larger size. The problem was solved, gave to a friend, ordered for a larger size.
This is my second order from this store. Everything SUPER!!
Good material & workmanship. Excellent buy
I am very pleased with this product and i recommend it to my store, thank you and success in business.
Fast shipping and looks good product. Satisfied with the purchase.
excellent size and good quality
very very nice color and design.
Great shirt! The husband wears 43 size-around the neck. Height 178. Weight-85. Just right. It came in 2 weeks to moscow. Husband asks to order more)
Shirt with a finish that would already like other branded ones. they carve quite small but the size matching table is accurate. i don't know how it will age, but the impression is good.