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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada | 10-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Recommendations
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Very well packaged and very fast shipping i recommended this store
A good bag, but it is necessary to tie the knots on the ropes, otherwise they will not hold
Corresponds to the photo, came for 3 weeks, for such money is not bad enough
Quality is good
The bag is light, of good quality for its money, bright, with a zipper, with an inner pocket. Only a little bit of lightning, but it's not very scary.
Very cool bag, thanks)) I ordered it for the beach, but i think i will wear it!
looks exactly like the picture I love it highly recommended.
The bag is not very large, for one person to the beach is the most. Dense
Very good but shipping is not fast
The store sent the bag for 6 days. Ordered 08.08 received 05.09. The bag is normal, for their money generally super
It came on time, a couple of days before vacation, the material is not bad, the handles are durable, the product is satisfied
The bag is very good. it came quickly. the quality is excellent. take it-do not doubt.
The bag is beautiful, sewn neatly, inside the pocket with a zipper, it also closes with a zipper. But my husband and i are small for the beach. 39х33см. Delivery to mo is fast, all the way tracked. For one person can and enough, ordered in another store of a larger size.
Nice and true to description. just smells a little weird but that's okay. :)
The order was 3 weeks!. the bag with a lining, inside the pocket, the bag is fastened with a zipper. All ok! Thank you store!
Beautiful bag. Qualitatively sewn. Inside there is a pocket with a zipper. I liked it! I recommend!
The parcel came about a month later, as it was written in the reviews, the bag is a little small, only two large towels will fit. In general Everything suits. Russia is not tracked.
It came quickly, the quality is good. There was a gift, an elastic band on the child on the move, well, okay. Bag liked
Sumkaaa very cool!! arrived quickly!! bright and beautiful
Fast delivery and excellent quality!
Handbag liked, quickly came, zipper working, inside there is a pocket for bodies. To the sea walk just right, thank you)
Beautiful bag. Came very quickly. Track tracked.
Got it, i liked it. With minor spots, but not scary, they are not particularly visible. Came quickly!
The bag came for a month, exactly the same as in the photo, in size i would certainly like more, but in principle it will go. all the seams are in place, there are no protruding threads, there is a small smell, but i think it will fade.
Beautiful, bright handbag. Quality is good.