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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada | 10-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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The bag corresponds to the description. Quite roomy. For the beach the most it. Let's see how it will be in action.
Less than i expected, but davolno decent for this money. Thank you for the fast delivery and the rubber that was put as a gift.
The bag is excellent, it closes with a zipper, inside the pocket and a good lining. Color bright
Quality goods, fast delivery to belarus, from order to receipt by post-18 days.
The bag is very cute, it closes with a zipper, inside the lining and there is a small pocket without a zipper. I really like the appearance and quality of the bag.
The parcel came in 30 days. As a gift 2 rubber bands. Thank you!
The bag is simple, the result is respect, the seams are even, the threads do not stick out
A good bag for this money! The size is certainly smaller than it seems in the photo, but otherwise everything is fine-there is both lightning and fabric lining. Seller thanks
Bag description corresponds. Ordered 12.07, the parcel came 02.08. Colors are good. I like sewing. I attach the photo. Looks quite roomy.
Well-made, details good and perfect colors! A good bag, not very big for sea
Bag class. All as in the picture. True if you strongly pull the handles then the knots will climb through the hole. We need to come up with something. M came folded so a little mint... But it's not scary. Thank you store
Handbag is good, there is an inner pocket, the bag is closed with a zipper, the description is accurate, delivery is fast, the store is well done
The bag is basically nothing. But i thought it would be more. Closes with a zipper, inside a small pocket
I ordered a bag of 28.06. Received at the post office 30.07. Kemerovo region. The bag really liked, dense, with a lock, with a lining, bright, for the summer the most that, at least on the beach, at least on a daily basis, for such money, a chic summer option. Took for 312,48 rubles. Quality is good. Thank you very much to the store.
Delivery month. Quality is good
Delivery about a month to saratov. Quality is good. The fabric is dense, inside the lining, there is a small pocket for the phone, the bag itself is locked. Handles are not string, ordinary thread, but not critical. I'm happy. I did not communicate with the store. I recommend the product.
For the price we can not wait for a high quality but it's very good for a summer or two. On the other hand the straps come out then it is necessary to make double knots.
Great bag! I took it for the beach, now it's a pity to get dirty with sand: i will walk with it just so around the city! Excellent quality, bright color, handles strong. Without extraneous odors. Came in the folded form, as a result-there were folds .. But the day hanged and leveled! How new! I concluded that it will be possible to try to wash in the typewriter when necessary. The order is happy! Be sure to make an order from this store again!
Corresponds to the description. the bag is made of dense material. there is one pocket inside. it is fastened with a zipper.
Delivery exactly month. The bag is small. Paint faded. Well, in general, so...
Just super! I am delighted!))) the price is super, the quality of the highest class of the prodovets quickly sent, the track was tracked :) in belarus came in 10 days (minsk) for 2,5 weeks :)))) i'm happy. I recommend!)))
For a month i reached omsk, all as in the description, with a zipper, there is a pocket inside. As a gift-hair elastic.
Norms, dovgo yshla, ale in time fit in
Came quickly enough. Quality for 300 rubles is excellent, where threads stick out but not critical. Lining flimsy probably will not last long. I'm more than happy. Thank You
Fast delivery. the bag really liked.