SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Nice champange color and very creamy, I like it! It might not be very long lasting though, since it's so soft.
Delivery in 20 days. Quality is wonderful, persistent. Only a good tool for removing makeup, and then with great difficulty. Structure soft, rich colors
Good shadows as expected. Not too bright, but on everyday make-up will do.
Pink with gold shimmer in it. Love it! You cal also use it as highlighter.
All super. Came packed with different order. Very good product. Recommend
Shipping 40 days. Shadows are normal, dense, that is, greasy. Shine a little. I liked it. I recommend!
Great product, writes very well and is very bright, perfect after packaging and shipping, satisfied!
Shadows of excellent quality, correspond to the photo and description.
Shadows went almost 3 months to msk, not bad, i liked, applied easily, you can grow, for this price i consider generally super), solid packaging, you can and for a gift, thanks to the store.
Very nice color quite covering and very creamy almost a bit oily texture but nice to apply. The stick is quite thick so application might be a bit tricky. The color is strong so not much layering needed. Colors on pic
Very nice item, I recommend it, is exactly what I was hoping, I'll order again from this store
Color is not rose gold and gold to apply i easily and stew too advise
Thank you store
Shadows liked using for the inner corners of the eyes
Product received in good shape. Haven't tried it yet. Will leave additional feedback later
Very nice product, just like pic highly recommend
Thanks to the store. Excellent product and very fast delivery!
Very nice. I arrive in 2 weeks. The color i bought is dark gray. In the image it looks like silver. It's greasy.
Extremely fast transaction and delivery. Very happy with products and store.
Shadows really liked, lie down well, create a light effect of radiance. Delivery 4 months. Track is not tracked. Product and store recommend!)
Love this
It came intact. packed in a bag and in boxes. colors liked. true when their washing is very brilliant. on the hand the first color
Perfectly packed. Shipping 5 weeks. One color fell off the base.
Shipping of course, long, normal delivery without tracking. But the goods received, aliexpress sent a notification that the parcel is waiting for me in the post office. Packed in a postal package and own branded boxes. I write a review after use within a week. Well. Price-quality. 136 rubles for each. The colors correspond to the claimed. Pigmentation is good. Apply easily. Hold... alas not long, if applied on the bare eyelid immediately. I tried two options, on top of the nude shadows. Or on top of the makeup base. The second option is better. And if a little more to blend with a brush-then on the fold they are even less going. Naturally too thick layer immediately rolls on the fold. Therefore, we need to train. But until the end of the day, if you are, for example, at work in the office. Overall satisfied. I'll order more.
Shadows have a small cosmetic perfume. The product is in a black, plastic case with a lid. The retractable mechanism works properly. The length of the "rod" is 3 cm. The consistency of the shadows is cream, creamy. The product is applied very gently, the pigment is a lot, the color is saturated, deep. my shade no. 4 "moon dust" is dark gray graphite metallic. Due to its softness, it is well shaded, but the product is not resistant and very quickly rolled into the fold of the century, for a lasting result it is necessary to fix them with dry shadows.