SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Gray is nice. Black is matte black, has no shine like in the picture, a pity.
Very fast shipping and exactly as described thanks store
Fine as always. I order for the second time, very satisfied and quality and fast delivery! The store is good, reliable, quickly sent the order and everything came intact. Very compact and beautiful thing, little space takes in the cosmetic bag) i recommend! Order will not regret. This shine is not excluded that i will order more ....☺️
Great Shadow, slides smoothly and spreads well! THE store sent a gift! Thank you for the gift sent!
All ok, though after I made the order prices have dropped a lot. Perfect the lipsticks is small gift
Really great product!!! It Is just as described. I haven't tried it yet but I'm sure it will look great. It took over 3months to arrived, so I advise not to order all in one parcel, as smaller packages arrive quicker.
Very satisfied!
very nice, well packed, good quality. store included a gift too, powder eye makeup. thank you.
Well packaged goods, aesthetic and solid box. Nice shade
Very nice color I recommend it
Lovely just as in the picture, it's going to save my time on makeup I ordered them on the 16/02/19 came today 28/02/19. Thank you store
I have bought several products from this store and the ones i have tried are very good. This product just arrived, i haven't tried it yet but it looks good quality, the shadows i have tried are very good and very durable. It came in well protected by the kind of wrapper it came in. Very good communication with the seller. Plus they sent me a gift
I ordered 12.01, came 27.02. Very well packed. Everything is fine, only went a long time.
Creamy eyeshadow, color very beautiful light pink on my tan skin. On my eyes look almost transparent, glitter not too noticeable. I would use this as a highlighter instead. shipping less than a month
Ordered on January, 3, received on February 21 (in Odessa, Ukraine). Very long delivery, no tracking. But I did get it eventually, absolutely undamaged, just as described. Quite happy with it, recommend the store.
At first glance, the shadows are cool. I haven't actually tried it yet.
good quality
I bought a set, for myself and as a gift, so i have not yet printed it out. Used these shadows in the past, i know exactly what fit. Delivery is very fast, tracked, everything was packed very reliably, as in the photo. All products have shelf life and composition. I will add feedback in the near future (after use). I recommend everyone and i will take myself.
It's a pity that the color is not as in the picture. I wanted to be lighter, but her white. We'll look for... The shadows are persistent, they hold very well.
Haven't tried yetit but looksI good