SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Pedí 15
excellent
The parcel reached chelyabinsk for 32 days. The item was well packed in a box, film, also the parcel was in an air bag. I ordered the last 14 shade, very nice color, beautifully poured. Shadows dry quickly, easy to enjoy, suitable for both the main color and the "highlight" in makeup.
Helt ok. Men har aldri ventet SÅ lenge på en vare, og jeg bestiller ganske mye fra AliExpress - HVER MÅNED.
Corresponds to description 100% recommended
excelente
The order came quickly in such an envelope (inside there was still a layer of puffy film). The design of the fire, and the glitters themselves are chic. Shadows are bright, grasp quickly, so you need to grow them quickly. It is a pity that the color and shine of the shadows do not convey through the photo) Order more than satisfied, store thanks :)
01 diamond-quite transparent in itself, but on the overflow dense blue, that is, there is no pigment, but there are blue sequins and a little pink 02 neon-dense pink color barbie, without overflights 06 amethyst-purple with brown undertone, rich dark, no overflows 13 amethyst crash-powerful rose gold, then beat warm pink with overflow in gold Dry all well, quickly, become straight dry, do not lubricate. Fire.
Very waited for this color, just wah, dense olive, pts beautiful, there are loose the same color but with liquid can be bright color to do (colors: 01, 07, 10, 13) all colors froze, there are no large sequins, or anything flies away)
Thank you 100000 times this store is great is the quality wouhaaaaw, my makeup held touuute the day for a wedding and at my second order a small gift was slip so thank you for the attention paid, I also ordered later a highlighter top top top
love this eye shadow liquid. looks super pretty!! definitely buying more in different shades!
love how pigmented this is will be ordering more, fast delivery also. very happy.
Absolutely gorgeous. Within 2 weeks delivery to lahore. Perfect packaging. No leakage. Best doofah brush ive ever used. Very happy with my purchase.
such a cute product so pigmented i just love all the focallure brand products
Liquid shadows ordered for the first time, very beautifully shimmer, tried on the hand-sticky and erased, as before the eyes will-i do not know, i'll leave a review later Delivery month +-
Not exactly what i expected, the radiance is beautiful, resistant teskstura, but you need to adapt to exactly apply without gaps and extra layers, the performance of the tube is very cool! Thank you
No.01 fantastic color, with a very powerful metallic reflection duocromo, from whitish-bluish to pink. It's beautiful. It's taken a long time to get here.
very fast very good no allergies trusted product
Recommend.They sent right things as supposed to and they put plastic on them through shipping so they won't get messed up through shipping.
I love it! See how he behaves in his eyes but at the moment good pigmentation
Nice! I'm very happy.
Cute, cute, cute, Cudo, recommend
awesome product. love to buy other shades
Cool shadows. I liked the color very much.
It's just amazing! Do not doubt, take immediately in different colors! I will order more other colors 100%