SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
This brand has nothing to envy high-end makeup beautifully
thank you, perfect!
Very good pigmentation, it stays fixed and the color is precious, depends on how the light looks one way or another, i'm gonna ask myself a few more.
oh my God how do I even gush enough about this product ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
The fastest delivery in the history of orders, responsive store, quality goods. Everything is packed in individual packaging with film. Shadows are persistent, during the day did not crumble and did not swim, comfortable in application. The order is satisfied and i will order again and again
13days to Poland! i will buy more shades. pics with flash and without
Exact product in perfect condition... beautiful shade I love it
For the second time i order these shadows. Very beautifully poured, easy to apply. Packed also by 5 points, in separate boxes with a film with date and composition. Shadows are not inferior to more expensive liquid shadows or tints for the eyes. The makeup itself is done in a minute, and the effect is stunning)
Très bon article
Nice product but came 2 months later it’s too late but will give 5 star becox good comunication
The color is beautiful, very bright. When i try it harder, i'll see how long it takes with time.
Excellent shadows, i order not for the first time. Beautiful shine and good durability, before the eyes dries and keeps well. I recommend!
Excellent pigment, fast dry. Seller sent gift-mono eyeshadow. Shipping in 16 days to Cro, fast! Recommend, thank you!
Just super!! Order all cool and shadows and lipstick
Shadows are in a transparent plastic tube, the lid is black glossy. Open the product: there is a limiter, the sponge has an interesting shape "tongue", soft and elastic, does not scratch the eyelid. Shadows have a small perfume. the color i selected is monochrome, a complex blue-violet shade on a black base, with the addition of multi-colored glitter. Sequins pink, blue, white and purple, not large size. Shadows quickly dry, from application to complete drying 7-10 seconds. Sponge with a good pile, has a small size, dials a sufficient amount of product, but shadows can be perfectly distributed and finger, the main thing is to catch in 10 seconds. Shadows in one thin layer hold perfectly all day without tightening the skin.
Shipping in niecały month! Beautifully glitters. I don't know yet how with durability, because użylam for now only on your hand. Recommend! :)
Good packaging and good product
the product looks nice, beautiful packaging n pigmented. the product arrived in just under 4 weeks from order date. will order more. recommend the store.
It took time to arrive but I am well received. Very beautiful color and pigmentation. I took the number 7 firework is a glitter Brown and the number 14 a very beautiful purple blue
Increíble
Very nice! It looks like the description, the color matches the offered. Very well packed, it arrived in good condition. It took approximately 60 days to arrive in colombia.
Product arrived in very good condition, the color is the same from the photo, very good coverage. You have to wait a few minutes for it to dry completely. My favorite product of this purchase.
The eyeshadows were delivered pretty fast and were neatly packaged (ordered on 26.03 and I got them on 11.04). The colors are really pretty. I'm satisfied.
Shades are beautiful, but long dry in front of your eyes. Easily washed off with warm water
Fantastic Cover, lets see if resists all day