SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
<
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Lipstick is slightly darker than in the photo on the lips, but i'm happy, pleasant aroma, came well packed, i will order more
perfect. I love the color and texture
Very beautiful lipstick, Thanks to the store.
The second lipstick from this store, from the same series. Quality as last time at the height, it's a pity that the color did not fit me, but still i recommend!
Beautiful color as it is in the photo charm me
Delivery two months, interesting lipstick, lipstick a little, no smell, applied well, cream feeling on the lips, does not tighten, does not dry, i liked it, took 11 color, in dark lighting, it gives even a little brownish, with light color is close to natural, the color corresponds, the product is satisfied. I consider for this price even a very decent lipstick, and it looks presentable, it is quite suitable for a gift, thanks to the store. I recommend.
To the chelyabinsk region the goods went 38 days. Packed securely, everything arrived intact. The shade is exactly as in the description. Lies well, saturated, then what you need. I recommend. Packaging as a top product, you can take and as a gift. Smells delicious, but unobtrusive.
top quality i will order more colors
My third one..perfect,color just like on pic
I order a second time. Fondant, although small, but approached me perfectly! And the color and consistency!)) here i bought at once 3 pcs-put in the refrigerator))
Lipstick is gorgeous. I did not expect for such a price. Keeps well, about 4-5 hours without shading. Delivery 16 days to novosibirsk. Colors of lipstick match
I order for the second time. A little dry lips. With windy lips looks bad. I will order more
Everything is super! Color cool! Delivery is very fast. I recommend.
I took lipstick in the case to the palette of shadows, and it turned out to be a very successful purchase. Lipstick is beyond praise-in the form of a pencil stick, a stylish case, chocolate aroma, beautiful deep color and good durability. It is necessary to take other shades)
Creamy, nice scent, very nice color, i like it.
Most importantly, lipstick on the lips looks expensive! Holds, does not dry much. Lipstick a little, it's convenient. Do not get bored and the price is lower because of this. In general, an excellent product. Came quickly, the packaging is reliable. I advise you.
Very fast shipping to spain. I 'd already bought before and i knew they were good quality. Recommended.
I liked it very much, it is necessary to give a few minutes for drying after application
Nice color and fast delivery. Thanks for the store. Happy with the lipstick a lot.
Plain matte lipstick. Not resistant. Just like an ordinary lipstick but without excessive gloss. Color 17 me perfectly fit
Lipstick has come to Poland in month :) Super! Color similar as the pictures Sellers, a little off keeps matte :) love :)
It's not as light pink as i thought, but it's pretty.
It's wonderful and looks good, especially if you are tannes or have olive complexion. Smells nice, chaps lips just a little bit. I'll definitely order other colors as well.
Ordered 21/06/2019 and today 11/07/2019 received. This is the 2DE lipstick I here order. The color is very beautiful and the store very correct * _ <
Great product. More difficult time make it last during summer, but I highly recommend it.