SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Чудовий олівець, дуже зручний
Spectacular, i'll ask again
All hood. The first time i ordered cosmetics and was generally satisfied. 100% color. Quality is also at the level.
I am zachwycona this pencil. Recommend very.
Excellent product and great quality. Soft and spicy a lot. Fast shipping. Content as described in the tienda. My expectations regarding product quality were inferior, but i was totally wrong. It's a great product. Good brand, i like the results i get in your application, i highly recommend. Very good enbalaje, i will repeat. Sample of one eyebrow yes and another no. color n4
Pencil really liked. The color came up. Previously, i always took a pencil from catrice-but focallure even more liked. Thank you very much!
Everything is fine. Nothing was wrinkled. The boxes were sealed. Delivery is very fast, which pleasantly pleases. The colors came exactly the ones that ordered. Thank you very much store
The goods did not come, but the store is very decent and went out on vyazh and returned the money. Thank you!
Pencil liked, color, as in the photo of the store, ordered #4
Eyebrow pencil liked)
Perfect!
The order was made on june 20, sent on june 22, arrived in mo on july 5. Very fast-14 days Packed on conscience-in blown packaging. Excellent eyebrow pencil-three in one: brush, powder, pencil. The lead is solid enough for drawing hairs at the beginning of the eyebrow, powder is well applied .. Brush all hairstyle and you are beautiful))) color gray-brown, for blondes the most that. Super pencil!!! Highly recommend :)
The store packaged it well. The colour is not my shade though. So sad.
This is my second time order. Very good product. Recommend.
Haven’t used it on my eyebrows yet but looks promising
Very good products. I recommend them.
Came a little harsh has not yet tried on myself
Great pencil. Draws subtly. There are almost no shadows-more for shading a pencil. In general, very good.
Very comfortable pencil, i'm delighted.
The eye brow pencil is up to the mark. Loves its intensity and coverage. Also very affordable one. Loved it. Great packaging but shipping very slow.
I arrive super fast, the pencil is complete for makeup and eyeliner. Thank you salesman, i'll order again.
Delivery month, good pencil
Delivery is fast, packed well. I liked the pencil. Only there are no shadows, one applicator.
Good product!) accurate in the description... in fact has not yet tried .. i will add later...
Finally i got my pencil. Very long walking. Thank you to the store.