SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Such a "gadget" for eyebrows i have not yet seen it just a super cool pencil. I recommend to everyone!!!!
Loved it, very fast shipping. Will definitely buy from this vendor again.
Very good innovation for a brow product that has a spoolie and a powder, the actual pencil formula is creamy n nice ashy brown❤.
Pencil 10/10, the price/quality ratio is just fire, you can compare the quality with the pencil from bronx)
haven't tried this yet so I'll review later on, but it arrived quickly and I'm excited to try it
very fast delivery and perfect product
Nice colour and goes on well!
Pencil cool) i really like cosmetics of this company and i take it not the first time) thanks to the store)
I liked the eyebrow pencil,! The color is true with a little red. I want another gray try-i'll order
Beautiful product!! Same as the pictures. Delighted
Super. Shipment dotarla in 2 weeks.
Identical to the advertisement
To arkhangelsk delivery almost 2 months
Very fast shipping (18 days). Cardboard packaging with on signs of damage. Colour of pencil spot on, very smooth and creamy consistency. Think I'll buy another one :)
Reached in 1.5 months. As a gift put shadows. I'm medium-rusaya. I did not fit a little, slightly gives in brown. Resistant, draws gently. In the last photo i rubbed my hand hard to erase. As a gift put shadows. I order from this store a second time, in principle i'm happy, i recommend
Pencil is great! Convenient to use. On the one hand a pencil, and on the other a brush for eyebrows. Color matches. Thank you. I will definitely order more. The parcel came about a month later. I recommend the product to everyone and the store.
Received quickly. Not used yet. Seems to fit the description.
The parcel was not tracked, brought to the place of order, the pencil is good
Delivery is long, more than two months. But i liked the pencils themselves. Shades correspond to the store's photo. Apply conveniently, quite resistant, good brush, moderately soft. I'm happy with the purchase.
I received my package in perfect condition and yes I tried the brow pencil on my hand. I like the consistency of the pencil. Will order more from this store. :) I highly recommend this pencil. Thanks
I'm happy with the purchase. Color is good, thank you.
Such a pencil took for the first time) i really liked it!!) for beginner excellent pencil, convenient use!! i want to try other colors!! definitely recommend the store!! when i order, he put me a small gift!! thank you! it was very nice!!)
Great brow pencil! I really recommend!
Order 3 Feb, received 2 Mar. nice item and worse money recommend store :)
Very long lasting pencil, easy to use, the quality is amazing! I recommend to everyone! I order cosmetics only from this store!