SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I'm delighted!! Clear line, color, application, moderately soft!! The shade is just for my blond hair. I easily draw the missing hairs at the beginning of the eyebrow, it's also easy to finish the tip. In general, very satisfied with the order!
Pencil meant good, not yet used, the parcel was 1 month 11 days, thrown in the mailbox
I have bought several products from this store and the ones i have tried are very good. This product just arrived, i haven't tried it yet but it looks good quality. It came in well protected by the kind of wrapper it came in. Very good communication with seller
The pencil mine is perfect, neither very thick nor excessively thin. The pencil isn't even too hard, it doesn't paint, not too soft to slip when touching the skin. The color is great, without looking orange or reddish Very happy with the product.
The goods really liked, quality, the packaging is good) the delivery is long, but it cost) i will order more)
Sent immediately after payment, but the goods went for a long time. Color rendering image accurate. Unfortunately, i can not try-made microbleiding of eyebrows. I will leave as a gift to someone. Thanks to the store and ali!
Delivery more than a month. Quality of goods at 5. i advise
Delivery month. Bought as a gift, i can not say anything about quality. The goods came in perfect condition. Track tracked
The box came slightly beaten but the product without damage. The pencil has only a slightly reddish color but by putting the powder on it there is a light chestnut perfect. Very practical.
Great product, exactly the same as on the picture. Good color choice for me. Thank you
it's very pigmented and the color is very natural looking. not too warm
triangular product. easy to apply. color true to description. spoolie brush is good for blending. recommend!
Cool! The pencil is very unusual because in addition to the pencil and eyebrow brushes on the back, there is also a sponge with a powder for eyebrows of the same tone as the pencil itself Color. There are 4 colors for choice. i have a shade 01. Brown-grayish color. Very natural! Perfectly suitable for blondes. The tip of the pencil is thin, which allows you to draw an ideal line (imitation of each hair) and then, pubroy-sponge to shade it. Should note the excellent durability of the pencil and good pigmentation. Packing A box, sealed in mica, which indicates the shelf life up to 2021 and ingredients. Shipping about 2 x weeks.
The color is not exact perola quality is very good
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Product come very quick! Good quility
The store is good! Everything came. The product is super! Quality at altitude!!!
amazing! the quickest shipping! cruelty Free... 100% recommended
Shipping 1.5 months, packing brand box and postal package. Pencil is excellent, powder powder falls well, eyebrow brush is cool. I liked everything, especially what the store put as a gift mascara, it's very nice thank you. About mascara i will tell in an additional review.
Later i will add a review of the product itself. How good to use. Before crimea was more than 2 months, i already opened a dispute, but a very sociable and sympathetic store convinced to wait. Thank you for his honesty and that does not ignore, i order not the first time)
Megoconvenient pencil! Thank you very much for the quality goods! Draws perfectly, looks natural. The texture is pleasant, the pencil is medium stiffness, the mascara is well tinted, gently, but at the same time the color falls without spills. Very satisfied. Such a thing in the cosmetic bag _ just a find! Beautiful, well-groomed eyebrows for five minutes you are provided! Delivery fast-20 days to the dnieper. With pleasure and respect i recommend to buy! Later i will add the photo
I got the product and am so happy.... its of qaulity and worked my eyebrows like a charm