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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada | 10-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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Sadly, but havent got item, because of postage problems.
Ótimo
The shipping is fast and the product it’s nice but slippery I’m afraid I will to drop it.
THE cover was perfect!!! fit perfectly!!! recommend to everyone!!! excellent store!!!
Took for xr, a little dangles in the case, lay in the kit some stickers, pasted on the corners of the phone, it became normal. The case is hard, not sure that the melallic. Signal strength loss did not notice.
I order not the first time, all super thanks)
Urun beautiful gentlemen ladies I have already bought but I have not received any more water taxes for 2 PCs but I have paid 11,50 taxes :) The store said the usual price writer but it means forgotten
As in the pictures, the quality magnet was strong only 2 months later, and I paid the price even though he said the cargo was free
All perfect as described!!!!! IPhone X
Everything is fine! Thank you
In very good condition, well protected, relatively fast delivery relative to the estimated date.
I have samsung galaxy note 9! Glass protective on the screen in the case is not. It's separate!
The magnet not completely closed the case, but still good
Excellent material and quality, plus wine with tempered glass protector.
Very high quality thing. Magnetic. The package came perfectly packed. I recommend. Thank you to the store.
Nice product. Works like showed on the product page. An extra plus for the store; the product was packed in air wrapping, very secure. You don’t have to worry the case or glass cover gets broken during transport. Don’t look further for a nice design case, buy it from this seller.
The product is very nice and convenient. I paid for 12 Tl customs. The magnets are good for now. It arrived very fast. The only problem is you can't access the silent mode on the left when there is case but you can remove the magnet and easily access it. Thanks to reliable store.
Excellent quality, fast shipping and very nicely packed. Very professional. Would recommend this store and buy again from the store.
It came quickly, check for strength, reservation glass only bad!!!
Excellent i arrive fast, complete and without any scratch
Excellent and durable quality. Thank you very much to the store. I will still order
Vraiment emballage au top, pdt conforms to description
The goods came to almaty for 20 days. If honestly expected better for this money, the magnet will merge well but looks not very aesthetically, the phone sits in the hand is not very comfortable, does not protect the phone from falling. In general, all the functions of the cover do not perform. Do not recommend
Shipment dotarła after three weeks great packaged, all according to the description, thank you and best regards store.
It came perfect, very beautifully packaged flawless. But it took a long time to get here, I ordered it in July