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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada | 10-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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Just like the picture , amazing
The order went as usual. I didn't really like it. The magnet is good, but the back wall-transparent plastic immediately fell asleep. I will not wear it, but the store is not guilty)))
The case fits perfectly as advertised. No plays inside the case for the phone. I used it for two days up to now and loving it.
It arrived about 3 weeks. Demanding, good looking, I'm happy.
Super cover! The store sent in 2 days, but the delivery took exactly 14 days to the place of delivery! The cover fit perfectly. Appearance does not spoil. Seller advise, it is super! I put 5 stars.
Took 2 weeks to arrive in the uk, great product very well packed I recommend, thanks store
Beautiful magnetic case , phone was moving but When i glued the stickers that were already there ,was fine
OK but zabierajcie with fast front housing included
Shipping less than 2 weeks, packed very well) take better complete with glass because front protection is not present) the case is a magnetic case with glass only on the back of the phone
Cool cover, looks great! Glass has not yet pasted, it's my broken already, and the back cover of my phone is broken. Cover whole. In short, i'm happy as an elephant))))
Well packed, it came in good condition, as shown in the photo.
Excellent product and very fast shipment. Definitely take it. I recommend it.
I'm very satisfied with my purchase, will order it again in the near future.
Excellent store… Arrived in 40 days and no fees. Aracaju.
The shipment was fast arrived all good material i like i am satisfied rewarding the store.
Looks great. Perfectly the phone lies inside.
Product as mentioned earlier reached no problem to my hand iPhone X e fully sitting reliable store recommend
Everything is cool!)))) i really liked it!))) the cover is super!)))
Take enough time to get more than anticipated and had to increase the time, the store was not very clear in messages, otherwise the case super beautiful and came intact, yet am satisfied, the rear glass leaves quite fingerprints.
The product is super. The store is mandatory. Order. Before the cheats for 2 weeks through moscow.
All cheytan, only on the silent put is extremely uncomfortable ((
The case fits exactly, good quality. The mute switch on the phone with your finger is hard to access. All other buttons are working well. Delivery was fast, packaging safe. The product is worth the price, the store is correct. I can recommend.
Thank you store. It was very well packed. the product is quality. Rear transparent glass panel. recommend,
Arrived fast and well packed, and the case and screen protector are very high quality
Delivery to the krasnodar territory 10 days. (due to the weekend 12) the magnet is strong. She took silver color to a silver-white iphone 6 s. So far, everything is fine.