SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The goods came quickly. I hope there will be a result. Thanks to the store for the gift
RECEIVING BUT TESTING ; RESULT IS WAITING(?)
All very well i arrive a month and a week in perú but because i pass customs but pay nothing and i they let me through but they made me go take it all back ok
It came packed in mica. as a gift put the cream probe. Let's see how it helps.
Probably the exact description, because the goods did not come, but the money was returned.
Corresponds to the description. Packing without damage. As a gift, a cream probe. Thank You
Léčí plíseň, ale chce to trpělivost. Trvá delší dobu, než je vidět účinek a nehet odroste. Je zapotřebí asi 5 lahviček. Objednávám už poněkolikáté. Děkuji za dárek. He heals mold, but he wants patience. It takes longer to see the effect and the nail grows. About 5 bottles are needed. I've been ordering several times. Thank you for the gift.
Thank you for the gift
Great store willing to resolve issues. Quality products too. Highly recommended! I ordered from them a lot and fast and reliable shipping! Deserved 5stars!
Thank you very much for the gift
Excellent store, quality goods, very short time 5 + +
The goods did not come, but the store immediately returned the money. Ordered again, and suddenly will come
Very good, the effect is positive, gave as a gift a probe cream, store respect
Super fast shipping
It was about a month, well packed, as a gift probe
Thanks
Delivery from this store is always reliable, tracked, do not have to worry that i will not get. The tool is effective, i use for the first time, but the result is. Thank you for taking care of the buyers, good luck and good luck!
Fast shipping, good packaging. Surprised with the small size of the product (see photo) 10ml. Ingredients are, for most, naturals. Date of manufacturing and expiration are clearly mentionned. Will add a review agter using it on my 2 toes-nails.
Delivery more than a month. thank you all well.
The parcel did not arrive quickly: for 1,5 months. Practically not tracked. She traveled to ukraine meest express. The product is transparent, slightly brownish. Absorbed instantly. Just started using. I ordered 3 pieces at once. Let's see the result. The store put a cream probe as a gift. Seller, definitely, i recommend
This means i was lucky to buy for 1 cent and coins, although there were only 10. the store quickly sent the parcel, it was tracked. The package arrived quickly, the box was not wrinkled, the shelf life is very large. Thank you very much.
Item not received money returned
Won for coins. The parcel came in 20 days, by current standards it is fast. The store put two more large bottles as a gift.
Corresponds to the description, delivery is fast, to the apartment, the track is tracked. The store put a gift mask. The product has not yet been used.
Goods match the description. Responsive salesman. Fast shipping. Quality is super!!! Thank you and success in business. 5 * The goods correspond to the description. Responsive store. Fast shipping. Quality is super!!! Thank you and success in business. 5 *