SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Good product. Came as described
Take not the first time, normal wallet
All matches the description, not absolutely genuine leather, but very comfortable to the touch. For this money Super!!!
good
good
Very good qualityand wallet, Ladnie packed. Extra Mile surprise Byl liscik with zyczeniami and extra fine gift. Hot recommend
I did not open the parcel, as packed perfectly, and i took for a gift, will open 1.10 and then i will finish the delivery in 10 days, if the quality is as good as the fast delivery, then i will be very happy and write about it in the review
For the proposed price is a very good wallet. Came for two weeks with a small one. There is a strong smell similar to the smell of naphthalene. The seams are generally smooth. There is a skin probe. Also was a soft keychain of the captain-asterisk. Dimensions and pockets allowed to put everything that was in the old purse.
Amazing quality, thank you!
Product according to described
The goods are very good quality, came early, well packed, the store even put a small gift, thanks)))
The order came for a month, nice, soft material (leather)
Came quickly. quality is excellent. plus a note with wishes about a small gift. very nice. i recommend the store
Good quality product as shown received fast in Dubai.. thank u
Arrived before expected time and the product looks good quality
Ótimo produto
Thanks for the gift the product is top quality i recommend you buy it ', it's better q what i expected
Very fast shipping.. And good calida
Second purchase! Great product and service
I purchased this item for my husband . this is the 3rd one am ordering . it's very good product
Very good quality and good service. good quality and good service.
The goods are good, genuine leather! Thank you for the gift!)))
Not a bad purse. The only drawback: there is no any fastener. But nothing falls out. Full match with the store's photo. Like pressed skin. Someone wrote in the recall that a bill is not placed in the pocket under the lock. The thousand is well placed.
The goods came quickly, the store put a good gift and congratulated with the purchase i am happy with this attention.
I order a second time. The goods are delivered in the shortest possible time. I recommend!