SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Great product. Many compartments for plastic cards. Very comfortable. And the store put the keychain also a small plus
The wallet is beautiful, it's got a really nice feel to the touch and it has a lot of space to put many cards. I loved it!
Received a parcel, all as in the picture, there is a small smell, (nothing terrible to fade), it came almost on time, a slight difference for two days, there was a note with a wish and as a gift there was a small keychain, very pleased, thank you.
Great product. High quality leather. Really satisfied with my purchase.
it was better than i expected. High quality beautiful design
Quickly sent, quickly received. Put down the present. Thank You
A purse of good quality but here for bills on july height in the aunt it was possible to 5mm more to make the goods came quickly and a small gift. Thank you good store. I recommend
Standard good quality partman. Standard set of pockets and compartments. In stores we have such more expensive. Delivery is pretty fast, 30.03. Paid, 19.04. Got it at the post office.
Quality worthy. the store is super. took in the kit. both wallets are on top. + surprise from the seller. good luck and prosperity.
Thank you Sara.Lovely wallet,nice and soft leather.Fast delivery ,great Comms,nice little keyring gift.Thank you.
Quality is good. Looks like skin. Seller recommend
Delivery fast smells chinese on the skin is not particularly similar
Corresponds to the description. My money is worth it.
Very satisfied. Good quality product, same as on store's web site. Reached also fast.
Delivery is fast. The wallet is very cute. The skin seems to smell nice, skin))
Nice quality leather wallet. Fast shipping in just 13 days in NZ for free. Recommend store. They even put a letter and keychain for their costumer which is very cute. Thank you.
Thank you, it came quickly scratches no! I advise this store
Excellent wallet for your money. Fully corresponds to the description. The delivery was tracked, the parcel arrived in 2 weeks. The store is very sociable and pleasant. In addition to the purse sent a gift) i recommend to buy. Seller of good luck in business;)
The wallet is excellent. Delivery faster than bullets. Thank you to the store!!!!!!!!!!!!!
It is recommended that the product arrived timely and with small gift .. tnx for sara gift and little note :)
Took a lot of time but at the end it's about. Satisfied very.
The product corresponds to the description. Seller thanks
Many thanks to the store for the promptness! The purse came quickly-2 weeks. A good thing is nice to hold in your hands.
received with good condition , good leather quality I,m happy to recommend to buy.
Great store and honest and take your questions, can purchase without fear.