SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Fast shipping. Good product :)
The product looks stylish. A little heavy and rough. the windscreen is not very sturdy. Good compared to the price. There is 15 TL tax.
Great cover. She took 6 +. I do not strain the size, i even like what it looks like. Came quickly. Includes spare bolts and hexagon. All one solid plus, except one minor-the paint quickly from the metal will clog.
perfect I received it Thanks
A good, powerful cover.
Came for 25 days before khabarovsk. very well packed, accurate as in the description, i advise all the photos did not posted as the case was collected on the phone and then left feedback.
Excellent product Thank you very much alliexpress
Heavy horror. The lid does not tighten very tightly on the sides. There are cracks in which dirt will clog. In general, the phone is protected well.
I arrive very well packed and i am delighted with the casing, it is beautiful and very good material
Quality is excellent
Excellent, just a little heavy but very tough
Order it second time, amazing product! Durable, nice to touch, really heavy duty! Recomend it!
Amazingly awesome
Cool cover, but such a bulky... 6s in size became similar to 6 plus)) the child was satisfied... complete with additional bolts
Ordinary gear becomes in size as 6 + a good cover, behind very nice rubber surface
Everything is cool, it sits perfectly. There were problems with delivery, but because of the post of russia. The parcel arrived on september 14, but only on october 7 was given. From the minus only one, the photo shows where the glass touches each other and it turns out a slight distortion, as did not try to remove it, and it did not work.
This casing make my phone feel like a tank! Super strong!
Thanks to store and manufacturer! Excellent quality, no shortcomings, very satisfied!
Such amazing quality and arrived well on time. Im so pleased with my purchase!
The order came to moscow very quickly. Waited exactly a week. Cover quality, all whole. The goods are satisfied.
Thank you for the clear and conscientious execution of the contract! Quality is fine. I saw that the cover was modified. Great. I recommend to everyone who wants security for the phone. I порадовало good sensitivity стёкла case
The item is great it self I will always order these for a phone, this time I ordered for a friend, the packaging was okay still would be better in the a box with it wrapped up but nothing was broken
At first glance the cover is excellent. Took the child on se, let's see how long it will last. Se in the case star size in height as iphone 7 in width slightly wider) delivery to ecb 7 days, sending was about 2 days, which confused
The cover came within a week, but alas on the plastic crack.
Was in on time and amazing