SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Arrived and well packed, as the description, good store, good communication, recommend, thank you
The cover came for 10 days! One of the fastest orders. The item was tracked all the way. The cover itself is very high quality, looks at its cost. The color is pure white, without yellowness. Light enough, not heavy. When falling, the ultra-sensitive glass of the iphone will protect from damage. Assembly instruction is attached. I recommend to everyone)
Interesting design, metal and velvety silicone. Made qualitatively, the husband is happy. One moment-a little floats the switch on the silent mode, there is always a possibility that it is again on the sound.
THE case is good, comes sturdy metal and rubber. Recommend.
It came very quickly. Everything is safe and sound. Packed in 2 layers of puffy film. I'm happy. I ordered my husband, will come from the watch, try on the cover and add a review. With the store was not promised.
Big and quiet heavy, nice quality. The roughed glass is perfect.
excellent case,good looking and solid shipping was very fast
It came quickly! Quality super advise who wants to diversify the look of the phone
Excellent cover, fully corresponds to the description of the store. Husband happy
Shipping to crimea 15 days, track tracked. the cover corresponds to the description, there are spare bolts in the kit. i ordered for a friend, he had a phone in this case fell from the second floor, in this phone is alive and even there are no scratches.
Great case, cool appearance, fast delivery. Included imbus and spare screw. Recommend
Everything super came as a glove i recommend the store to everyone is happy.
Verry Nice good Quality orded 4/7 received 18/7 Thank you for the gift
Delivery is fast. The goods are normal. You can order.
Very well made. Nice to hold in your hands. It greatly increases the size of the phone!
Very good and it looks very good and weighs something but it's ok
Not bad quality, gets up without a file)), heavy (who in the pocket of the shirt should think).
Ofigel when i saw live, i thought it would be less! Heavy steel sandwich with rubber base under the phone in the middle. .. The phone is based on the village as a native, no backlash and tp. All fixed 6 bolts + 4 spare included. .. On the front side there is a glass, behind a thick layer of rubber and metal. .. Personally, i and on the phone stood armor glass, installed directly with it, the village is good. In general, the case costs its money and causes a sense of reliability! I advise, it is good for people who love an active lifestyle or for those who like to drop their phone...
Send quickly. Fully tracked, all the way to the post office. Came to the mail by code received. Packing is just super many puffs. The quality of the cover itself is super, the metal top and bottom, the center of the rubber, everything is super. Happy. I recommend the store.
Just received the product and got it installed. Happy with it for the most part: product is well designed, nicely made, solid. Just that the screen became not as sensitive as before, especially the 4 corners and along all the sides of screen. Quite alloying for example now giving a feedback. Many keys required double or triple tapping. Hopefully is a matter of getting used to it. The product is really heavy and took some effects to put it on the phone. Good that (hopefully) it’s a one time thing. But if you need to swap SIM cards then keep this in mind.
The cover was received, for the first time was better black. Ordered red. The charging plug is flimsy. And so very good.
27.05.19. Paid 13.06.19 in the moscow region vidnoe received. Super!!!! During this time the phone did not break, but now in this case i have no doubt that it will be intact!!!! Thank you for the promptness and fast delivery!!!
Fast delivery, to krasnoyarsk for 19 days reached
Exactly what I ordered and came in a timely fashion. Took less than 2 minutes to put together. Will definitely be buying here again
I ordered it on the day 26/05/2016 and it came to me the day 05/06/2019 came very well packed and it is perfect i recommend the product and the store.