SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Excellent quality very good, that if i rotate a thread but this very good should be installed with caution
I had to put the glass from the case. T to case crushed glass that stood.
Best case ever! Second one is for my son and it's gr8!
Quality is just fire! The strength was not checked of course, but the cover inspires confidence. There are spare bolts, special screwdriver for connector bolts, cloth for glass, rope for phone suspension. The cover is heavy, parts with a military print of iron, the middle of rubber. Full delight!!! I recommend!
Very nice. Tough rubber protection on the sides with thick plastic cover at the back
The first lasted two years and still broke the glass. This is the second.
The product came to me in good condition is very good or the material looks perfect on my iphone
A good cover, at 6 s came up perfectly, the description corresponds, there is one nuance, on the body there was a blown bubble, stuck it, and there was a sink. Probably production defect
Thank you to the store, the product came quickly for 2 weeks, packed very well, there are only spare screws but not critical, i recommend the seller!!!
Prodovets recommend. Super fast delivery (9.05.2019-16.05.2019). The parcel is tracked. the item is according to the description. The goods are quality. In general, class.
This is an awesome case. This is the second one I got and I'm giving it to my friend. It's that good. Very fast shipping to Canada and its the best price out there. Thanks guys, you guys are great. Robbie.
The cover is good. Heavy, massive. All holes match.
Powerful cover. Pretty good. Well rubberized edges
Arrived well packed, all as the description. Easy to install, comes with two screws reserves and key. Arrived very quickly, well before the expected
Everything lied with the description of the goods. The goods came quickly. About a little over three weeks. Except for holidays. I liked the cover. Steel case. Everyone is happy. I recommend the store.
Very good shop i always buy with them no problem have for all iphone models
Solid protection a lot of rubber twisted screw two metal parts screen protect glass not known as with rysami on glass.
It's for present, not for me. Looks good. Thank you store!
AT first glance it seems very sturdy and well made. Free Shipping occurred on schedule, packed well! Recommended.
Fully corresponds to the photo of the store. Delivery to crimea took a month, the track was tracked.
I think with this the phone will last me longer as the photo description, it's for phone wrecks.
Used earlier such a cover on the 5S, now and for 8 i'm not afraid)
Cover fire, bought at 7 + all super, but the size and weight of the phone significantly increased, it came in 9 days in tver
I'm very pleased. After 10 days was already in hand. Bought as a gift.
Excellent, heavy and robust, a little uncomfortable the fingerprint button but nothing serious, arrives in two weeks in chile